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Dell J2936 manual V a n c e d Tr o u b l e s h o o t i n g

Models: J2936

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S E C T I O N 3

A d v a n c e d

Tr o u b l e s h o o t i n g

Diagnostic Lights

Dell Diagnostics

Drivers

Using Windows® System Restore

Resolving Software and Hardware Incompatibilities

Reinstalling Microsoft® Windows® XP

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Dell J2936 manual V a n c e d Tr o u b l e s h o o t i n g

Contents

Dell Dimension 4600 Series Abbreviations and Acronyms Contents Program is designed for an earlier Windows Problems writing to a CD-RW driveMail, Modem, and Internet Problems Restoring the Computer to an Earlier Operating State When to Use the Dell DiagnosticsIf the screen is difficult to read Reinstalling Drivers and Software Reinstalling Microsoft Windows XPMemory Installation Guidelines Front and Back View of the Computer102 Returning Items for Warranty Repair or Credit 130106 107J2936bk0.book Page 8 Tuesday, September 2, 2003 306 PM Safety General Safety When Using Your Computer Safety When Working Inside Your Computer Safety Battery Disposal Safety Protecting Against Electrostatic DischargeSafety Ergonomic Computing Habits What are you looking for? Find It Here Finding Information for Your ComputerT u p D i a g r a m N d o w s X P H e l p a n d S u p p o r t C e n t e r J2936bk0.book Page 16 Tuesday, September 2, 2003 306 PM Setting Up and Using Your Computer Connecting a Parallel Printer Setting Up a PrinterSetting Up and Using Your Computer Printer CableParallel printer cable Notches Connecting a USB PrinterParallel connector on computer Connector on printer Screws USB printer On printer Cable USB connector on computerTransferring Information to a New Computer J2936bk0.book Page 21 Tuesday, September 2, 2003 306 PM Connecting to a Network Adapter Setting Up a Home and Office NetworkNetwork Setup Wizard Network wall jack Network cableIntegrated firewall provided with Windows XP Connecting to the InternetSetting Up Your Internet Connection Copying CDs and DVDs Using Blank CD-Rs and CD-RWs How to Copy a CD or DVDHelpful Tips Hyper-ThreadingTurning Off Your Computer Booting to a USB DeviceJ2936bk0.book Page 28 Tuesday, September 2, 2003 306 PM Solving Problems Solving Problems Finding SolutionsJ2936bk0.book Page 31 Tuesday, September 2, 2003 306 PM Finding Help Information Battery ProblemsBack of floppy disk Write-protected Not write- protected Drive ProblemsFloppy drive problems Problems writing to a CD-RW drive CD drive problemsHard drive problems Mail, Modem, and Internet ProblemsDVD drive problems Verify That the Modem is Communicating with Windows Error Messages Program stops responding General ProblemsComputer stops responding Program crashes repeatedly Other software problemsProgram is designed for an earlier Windows operating system Solid blue screen appearsGeneral hardware problems Other technical problemsIeee 1394 Device Problems Mouse Problems Keyboard ProblemsCheck the Mouse Cable Network integrity Activity light Speed light Network ProblemsPower Problems J2936bk0.book Page 45 Tuesday, September 2, 2003 306 PM Printer Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Adjust the Windows Display Settings J2936bk0.book Page 52 Tuesday, September 2, 2003 306 PM V a n c e d Tr o u b l e s h o o t i n g Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution Card see page 78 and then To eliminate the possibility of a Cards that you removed When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveStarting the Dell Diagnostics From the ResourceCD Tab Function Dell Diagnostics Main MenuOption Function Identifying Drivers What Is a Driver?Drivers Using the Dell Dimension ResourceCD Reinstalling DriversUsing Windows XP Device Driver Rollback Restoring the Computer to an Earlier Operating State Using Windows System RestoreCreating a Restore Point Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Enabling System RestoreBefore You Reinstall Reinstalling Microsoft Windows XPReinstalling Windows XP Booting From the Operating System CDWindows XP Setup Reinstalling Drivers and Software Adding Parts On computers with an optional floppy drive Adding Parts Front and Back View of the ComputerFront View Computer. Instead, perform an operating system shutdown On computers with integrated sound Back ViewNetwork jack Modem jack Removing the Computer Cover Computer cover Cover latch Back of computer Place the computer cover on a level surfaceLooking Inside Your Computer System Board Securing screw Filler bracket Adding Parts Adding CardsNot fully seated card Fully seated card Bracket Card Card cutoutCrossbar Adding or Replacing the AGP Card Notch Lever Tab Card clip AGP connector Installing an AGP CardPCI connector AGP card Card clip lever Slot connectorSecuring screw Filler bracket Adding or Replacing a Second Hard DriveDrive bracket Hard driveJ2936bk0.book Page 84 Tuesday, September 2, 2003 306 PM Adding a Floppy Drive Bottom tab Adding Parts Side hinges Front panel Top tabMiddle tab J2936bk0.book Page 87 Tuesday, September 2, 2003 306 PM J2936bk0.book Page 88 Tuesday, September 2, 2003 306 PM Side hinges Front panel Adding a Second CD or DVD Drive J2936bk0.book Page 91 Tuesday, September 2, 2003 306 PM Drive Alignment screws Adding Parts Insert TabsDrive Securing screw J2936bk0.book Page 94 Tuesday, September 2, 2003 306 PM DDR Memory Overview Adding MemoryInstalling Memory Memory Installation GuidelinesSecuring clips Connector Adding Parts Notch Memory module Cutouts Crossbar Replacing the Computer Cover 100 Adding Parts P e n d i Microprocessor SpecificationsSystem Information Expansion BusMemory Ports and ConnectorsDrives Appendix 103Video PowerAudio NetworkAppendix 105 Environmental106 Appendix Standard SettingsAppendix 107 Viewing SettingsSystem Setup Program Screens Changing Boot Sequence for the Current Boot Boot SequenceChanging Boot Sequence for Future Boots 108 AppendixAppendix 109 Clearing Forgotten Passwords110 Appendix Replacing the BatteryAppendix 111 Battery Battery socketDell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals 112 AppendixAppendix 113 Contacting Dell114 Appendix Appendix 115 116 Appendix Appendix 117 118 Appendix Appendix 119 120 Appendix Appendix 121 122 Appendix Area Codes Local Numbers, Toll-Free NumbersAppendix 123 124 Appendix Appendix 125 126 Appendix Appendix 127 128 Appendix Appendix 129 130 Appendix Returning Items for Warranty Repair or CreditRegulatory Notices Appendix 131 NOM Information Mexico Only132 Appendix What is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy Limited Warranties and Return Policy 133What do I do if I need warranty service? How long does this limited warranty last?What will Dell do? 134 Limited Warranties and Return PolicyMay I transfer the limited warranty? What if I purchased a service contract?How will you fix my product? Limited Warranties and Return Policy 135136 Limited Warranties and Return Policy Total Satisfaction Return Policy U.S. OnlyLimited Warranties and Return Policy 137 What is not covered by this limited warranty?138 Limited Warranties and Return Policy What do I do if I need warranty service?Limited Warranties and Return Policy 139 Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell Software and Peripherals Canada OnlyDell-Branded Peripheral Products Return PolicyExclusions GuaranteeMaking a Claim Limitation and Statutory Rights142 Limited Warranties and Return Policy Intel’s Three Year Limited WarrantyJ2936bk0.book Page 143 Tuesday, September 2, 2003 306 PM Limited Warranties and Return Policy 143144 Limited Warranties and Return Policy Index 145 D exIndex 146Index 147 148 Index