Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

No memory modules are detected.

• If you have one memory module

 

 

installed, reinstall it and restart the

 

 

computer.

 

 

• If you have two or more memory

 

 

modules installed, remove the

 

 

modules, reinstall one module, and

 

 

then restart the computer). If the

 

 

computer starts normally, reinstall an

 

 

additional module. Continue until

 

 

you have identified a faulty module or

 

 

reinstalled all modules without error.

 

 

• If available, install properly working

 

 

memory of the same type into your

 

 

computer.

 

 

• If the problem persists, contact Dell.

 

 

 

 

System board failure has occurred.

Contact Dell for technical assistance.

 

 

 

 

Memory modules are detected, but a

• Ensure that no special memory

 

memory configuration or compatibility

module/memory connector placement

 

error exists.

requirements exist.

 

 

• Verify that the memory modules that

 

 

you are installing are compatible with

 

 

your computer.

 

 

• Reinstall the memory modules and

 

 

restart the computer.

 

 

• If the problem persists, contact Dell.

 

 

 

 

Routine system activity preceding video

Watch your monitor for on-screen

 

initialization.

messages.

 

 

 

40

Quick Reference Guide

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Image 40
Dell JD963, DCD0 Then restart the computer. If, Additional module. Continue until, If available, install properly working