Network troubleshooting
•“Network troubleshooting checklist” on page 104
•“The Continue button is unavailabl e” on page 105
•“Cannot print and there is a firewall on the computer” on page 106
•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107

Network troubleshooting checklist

Before beginning t o troubleshoot th e wireless printe r, verify the follo wing:

General Networking

Make sure:
•The printer, the computer, and the wireless ac cess point are all plugged in and turned on.
•The wireless network is working properly.
Try accessing other computers on your wireless network. If your network has Internet access, try connecting to
the Internet over a wireless connection.
•The printer driver is installed on the com puter from which you are performing a t ask.
•The correct printer port is selected.
•The IP address, gateway, and network mask are cor rect for your network.
Print a network setup page from the printer to check the network settings.
•All switches, hubs, and other connecting devices are turned on.

Ethernet Networking

Make sure:
•The Ethernet cable and connectors are not damaged.
Check the connectors at both ends for any obvious damage. If possible, use a new cable. Damage to the cable
may not be obvious.
•The Ethernet cable is firmly plugged in to th e printer and to the network hub or wall con nection.

Wireless Networking

Make sure:
•The SSID is correct.
Print a network setup page from the printer to check the network settings.
•Your WEP key or WPA passphrase is c orrect (if your network is secure).
Log in to the wireless access point (wi reless router) and check the security settings .
If you are not sure i f your security info rmation is correct, run the wireless setup ag ain.
•The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
•The Wi-Fi indicator light is lit and is solid gr een.
•The computer and printer are both connected to the same wireless network.
Troubleshooting
104