Communication with printer lost w hen connected to Virtual PrivateNetwork (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns .
Wireless troubleshooting
•“Resetting the wireless settings to factory defaults” on page 107
•“Cannot print over wireless n etwork” on page 107
•“Wi-Fi indicator light is not li t” on page 110
•“Wi-Fi indicator light is green bu t the printer do es not print (Wi ndows only)” on p age 110
•“Wi-Fi indicator light is still orange” on page 1 11
•“Wi-Fi indicator light is blinking orange during ins tallation” on page 112
•“Wireless print server not installed” on page 115
•““Communication not av ailable” message display s when printing wirele ssly” on page 115
•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107
•“Resolving intermittent wireless communications issues” on page 117

Resetting the wireless s ettings to factory defaults

1From the home s creen, navigate to Reset Network Set tings:
> Network Setup > Reset Network Settings
2Touch Yes.
The printer wirel ess settings are reset to factory default settings . To verify, print a network setup page.

Cannot print over wireles s network

If you encountered problems while installin g, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:

TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON

Turning the access point off and then back on again can sometimes refresh network connections and resolve
connectivity issues.

DISCONNECT FROM VPN SESSION

When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. E nd your VPN session and try printing again.

MAKE SURE DEMO MODE IS TURNED OFF

Check to see if your printer has a Demo M ode. Selected printer features are not availabl e when Demo Mode is
turned on.
Troubleshooting
107