w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Option

Function

 

 

Symptom Tree

Lists the most common symptoms encountered and

 

allows you to select a test based on the symptom of the

 

problem you are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell. For information on Contacting Dell, see page 112.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions

 

encountered.

Errors

Displays error conditions encountered, error codes, and

 

the problem description.

Help

Describes the test and may indicate requirements for

 

running the test.

Configuration

Displays your hardware configuration for the selected

 

device.

 

The Dell Diagnostics obtains configuration information

 

for all devices from system setup, memory, and various

 

internal tests, and it displays the information in the

 

device list in the left pane of the screen. The device list

 

may not display the names of all the components

 

installed on your computer or all devices attached to your

 

computer.

Parameters

Allows you to customize the test by changing the test

 

settings.

 

 

4When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

86

Solving Problems

Page 86
Image 86
Dell PP10L owner manual Tab Function