Dell PP10L General Program Problems, Resolving Other Technical Problems, A program crashes

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

General Program Problems

A program crashes

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

E N D T H E P R O G R A M

1 Simultaneously press <Ctrl><Shift><Esc>.

2 Click the Applications tab, and then select the program that is no longer responding.

3Click End Task.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 32), press the power button until the computer turns off. Press the power button again to restart the computer.

The computer restarts.

Error messages appear

R E V I E W "E R R O R M E S S A G E S " O N P A G E 69 — Look up the message and take the appropriate action. See the software documentation.

Resolving Other Technical Problems

G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.

76

Solving Problems