To resolve incompatibilities using the Hardware Troubleshooter:
1Click the Start button and click Help and Support.
2Type hardware troubleshooter in the Search field and click the arrow to start the search.
3Click Hardware Troubleshooter in the Search Results list.
4In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
Restoring Your Operating System
You can restore your operating system in the following ways:
•Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.
•Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
NOTE: Dell PC Restore is available only on computers purchased in certain regions.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 9.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1Click the Start button and click Help and Support.
2Click System Restore.
3Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 81) to resolve the problem. If that is unsuccessful, then use System Restore.
Solving Problems
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