44 Solving Problems
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Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.

Mouse Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
START MENU
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see page 115).
• Reseat the memory modules (see page 76) to ensure that your computer is successfully communicating
with the memory.
• Run the Dell Diagnostics (see page 56).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see page 76) to ensure that your computer is successfully communicating
with the memory.
• Ensure that you are following the memory installation guidelines (see page 77).
• Your computer supports DDR2 memory. For more information about the type of memory supported by
your computer, see "Memory" on page 115.
• Run the Dell Diagnostics (see page 56).
CHECK THE MOUSE CABLE —
1
Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
2
Remove mouse extension cables, if used, and connect the mouse directly to the computer.
3
Shut down the computer (see page 67), reconnect the mouse cable as shown on the setup diagram for
your computer, and then restart the computer.