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A program stops responding
E N D T H E P R O G R A M —
1 Press <Ctrl><Shift><Esc> simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
I F YO U A R E U S I N G W I N D O W S XP, R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non- Windows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
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