36 Troubleshooting
Troubleshooting

Battery problem

Problems Possible causes Possible solutions
Battery does not charge 1Unplug the supplied
Dell AC power
adapter from the wall
and verify that the
outlet is functioning.
2Check all cable
connections and plug
back into the wall, then
back into the tablet.
3Check all connectors
to ensure proper
connectivity.
The tablet's temperature
is below 0 °C or higher
than 35 °C.
Charge the battery in an
ambient temperature
between 0 °C to 35 °C.
The battery or power
adapter is damaged.
Contact a Dell authorized
reseller to replace the
battery or power adapter.
Battery drains quickly
even when the tablet is
in Standby mode
If the tablet is not in the
range of a network it
can connect to, the
tablet continues to send
out signals to locate a
base station and drains
the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network it
can connect to, or
temporarily turn off the
wireless connection on
your tablet.