System problem
Problems | Possible causes | Possible solutions |
|
|
|
Tablet does not turn on | The battery is completely | 1 Charge the tablet for |
| discharged. | at least 4 hours. |
|
| 2 Press and hold the |
|
| Power and |
|
| Sleep/Wake button for |
|
| 4 seconds. |
|
|
|
Tablet does not turn off |
| Press and hold the Power |
|
| and Sleep/Wake button |
|
| for 11 seconds to perform |
|
| a hard shut down. |
|
|
|
Tablet locks up |
| Press and hold the Power |
|
| and Sleep/Wake button |
|
| for 11 seconds to perform |
|
| a hard shut down. |
|
|
|
Tablet is not responding or |
| 1 Reboot the tablet. See |
behaving unexpectedly |
| Turning Off Your |
|
| Tablet and Turning On |
|
| Your Tablet. |
|
| 2 Refresh the tablet. See |
|
| Reset your tablet. |
|
| 3 Contact Dell’s support |
|
| service. Go to |
|
| support.dell.com or |
|
| dell.com/ContactDell. |
|
|
|
Tablet cannot boot |
| Boot from Windows |
into Windows |
| recovery. See Recover |
|
| your tablet. |
|
|
|
Software or feature is not |
| Restart your tablet. |
working as expected |
| Software updates may |
|
| have been downloaded in |
|
| the background. Swipe |
|
| from the right edge of the |
|
| display to access Charms |
|
| and touch Settings→ |
|
| Power→ Restart to restart |
|
| the tablet. |
|
|
|
Troubleshooting
37
