C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S —
•See the printer documentation for cable connection information.
•Ensure that the printer cables are securely connected to the printer and the computer (see "Printer Cable" on page 17).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click Start, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers.
If the printer is listed,
3 Click Properties, then click the Ports tab. For a USB printer, ensure that Print to the following port(s): is set to USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for information on reinstalling the printer driver.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked (if the scanner has a locking tab or button).
R E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N
C H E C K T H E C A B L E C O N N E C T I O N S —
•See the scanner documentation for information on cable connections.
•Ensure that the scanner cables are securely connected to the scanner and the computer.
Solving Problems
45
