trouble shooting guide
problem | possible cause | solution |
Espresso coffee doesn’t come | ● The coffee is damp and/or pressed too | ● Check that you are using ground coffee |
out of the machine. | firmly into the filter. | suitable for espresso makers. Press the |
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| coffee more lightly in the filter and change |
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| the grind if necessary. |
| ● The holes in the filter holder spouts | ● Clean the holes in the spouts |
| are blocked. |
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| ● The liquid coffee/boiler outlet | ● Clean as indicated in the cleaning section. |
| is blocked. |
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| ● The tank is incorrectly fitted and the | ● Press the tank lightly so as to open the valve |
| valve at the bottom is not open. | at the bottom |
| ● The holes in the crema device | ● Dismantle the crema device and clean parts |
| are blocked. | thoroughly. See Cleaning (filter) section. |
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Espresso coffee drips from the | ● The filter holder is incorrectly attached | ● Refit the filter holder, making sure it is located |
edges of the filter holder, | to the machine. | correctly and turn to the right. |
instead of from the holes. | ● The gasket of the espresso boiler | ● Get the gasket replaced. Refer to Service |
| has lost its elasticity. | and Customer Care. |
| ● The holes in the filter holder spouts | ● Clean the holes in the spouts. |
| are blocked. |
|
The espresso coffee is cold | ● Pre heating the machine was not | ● Follow instructions on pre heating the |
| carried out. | coffee machine. |
| ● The cups were not pre heated. | ● Pre heat by rinsing with hot water or placing |
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| on the cup warming tray. |
| ● The OK light was not glowing when | ● Wait until the OK light glows before turning |
| the selector knob was turned to the | the selector knob to the coffee ( ) position. |
| coffee ( ) position. |
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The pump is too noisy. | ● The water tank is empty. | ● Fill the tank with water. |
| ● The tank is incorrectly fitted and the | ● Press the tank lightly so as to open the |
| valve in the bottom is not open. | valve at the bottom. |
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The coffee cream is light in | ● The ground coffee has not been | ● Press the coffee more firmly. |
colour and is dispensed | pressed enough. |
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too quickly. | ● Insufficient ground coffee has been used. | ● Increase the quantity of coffee in the filter. |
| ● Too much coffee has been dispensed. | ● Decrease the quantity of coffee dispensed |
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| into the cup(s). |
| ● The coffee used is unsuitable. | ● Change the type of coffee used. |
The coffee cream is dark in | ● The ground coffee has been pressed | ● Press the coffee less. |
colour and is dispensed | too firmly. |
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too slowly. | ● The liquid coffee/boiler outlet is | ● Clean as indicated in the cleaning section. |
| blocked. |
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| ● Too much coffee has been used. | ● Decrease the quantity. |
| ● The coffee is too finely ground. | ● Change the coffee and buy one suitable |
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| for espresso machines. |
| ● The coffee used is unsuitable. | ● Change the coffee and buy one suitable |
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| for espresso machines. |
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The coffee has an acidic taste. | ● The machine was not rinsed | ● Flush the machine with several changes of |
| thoroughly after descaling. | clean water and rinse all components, |
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| see cleaning. |
The milk does not froth when | ● The milk is not cold enough. | ● Always use milk from the refrigerator. |
making a cappuccino |
| ● Try milk with a different fat content. |
| ● The cappuccino and latte system is dirty. | ● Clean the steam/hot water delivery tube as |
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| well as the cappuccino and latte system. |
|
| See Cleaning. |
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