TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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ODS/pilot lights but flame goes | 1. Control knob not fully turned | 1. | Turn control knob fully coun- | |
out when control knob is released |
| counterclockwise | 2. | terclockwise |
(manual ignition mode) | 2. Control knob not held long | After ODS/pilot lights, hold | ||
| 3. | enough | 3. | control knob for 30 seconds |
| Equipment shutoff valve not | Fully open equipment shutoff | ||
| 4. | fully open | 4. | valve |
| Pilot flame not touching | A) Contact local natural or | ||
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| thermocouple, which allows |
| propane/LP gas company |
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| thermocouple to cool, caus- |
| B) Clean ODS/pilot (see |
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| ing pilot flame to go out. This |
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| problem could be caused by |
| Cleaning and Maintenance, |
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| one or both of the following: |
| page 29) or replace ODS/pilot |
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| A) Low gas pressure |
| assembly |
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| B) Dirty or partially clogged |
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| 5. | OD S/pilot | 5. | Hand tighten until snug, then |
| Thermocouple connection | |||
| 6. | loose at control valve | 6. | tighten 1/4 turn more |
| Thermocouple damaged | Replace pilot assembly | ||
| 7. | Control valve damaged | 7. | Replace control valve |
Fireplace produces a clicking/ | 1. Metal expanding while heating | 1. | This is common with most | |
ticking noise just after burners |
| or contracting while cooling |
| fireplaces. If noise is excessive, |
are lit or shut off |
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| contact qualified service person |
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Fireplace produces unwanted | 1. Fireplace burning vapors | 1. | Open window and ventilate | |
odors |
| from paint, hair spray, glues, |
| room. Stop using odor caus- |
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| cleaners, chemicals, new car- |
| ing products while fireplace is |
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| pet, etc. (see IMPORTANT |
| running |
| 2. | statement above) | 2. | Locate and correct all leaks |
| Gas leak. See Warning | |||
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| statement above |
| (see Checking Gas Connec- |
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| tions, page 19) |
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Fireplace shuts off in use (ODS | 1. Not enough fresh air is | 1. | Open window and/or door for | |
operates) | 2. | available | 2. | ventilation |
| Low line pressure | Contact local gas company | ||
| 3. | ODS/pilot is partially | 3. | Clean ODS/pilot (see Cleaning |
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| clogged |
| and Maintenance, page 29) |
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Gas odor even when wall switch | 1. Gas leak. See Warning | 1. | Locate and correct all leaks | |
and remote control buttons and |
| statement above |
| (see Checking Gas Connec- |
switches are in OFF position | 2. | Control valve defective | 2. | tions, page 19) |
| Replace control valve | |||
32 | www.desatech.com |
