Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV® HD Receiver. If you experience image freezes, audio freezes or blank screen, or the system won’t respond to front panel button or remote control, try one of these:
4Press the red RESET button behind the access card panel door on the front of the DIRECTV HD Receiver, then wait for program guide information to be acquired.
4If the problems persist, try unplugging the power cord of the DIRECTV HD Receiver for 15 seconds, then plug it in again.
4Running the System Test (later in this section) can also help you diagnose and solve many common problems.
System Upgrades
Your DIRECTV HD Receiver is able to receive upgrades or modifications to some of its features and functions. These modifications will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an upgrade or modification is sent, you may experience a disruption in reception for a minute or two. Your reception should return to normal after the modification is complete. Your receiver must be plugged in to AC power to receive any
TIP
You can fi nd additional
troubleshooting help at
DIRECTV.com.
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Note
If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite receiver and instruct you on its operation. For details about this service, call
