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Troubleshooting
Many problems can be corrected by performi ng a simple reset of the DIRECTV® H D Receiver. If
you experience image freeze s, audio freezes or blank screen, or the sys tem won’t respond to front
panel button or remote control, try one of these:
4 Press the red RESET button behind the access card panel door on the front of the
DIRECTV HD Receiver, then wait for program guide information to be acquired.
4 If the problems persist, try unplugging the power cord of the DIR ECTV HD Receiver for 15
seconds, then plug it in again.
4 Running the System Test (later in th is section) can also help you diagnose and solve m any
common problems.

System Upgrades

Your DIRECTV HD Receiver is able to rece ive upgrades or modifi cations to some of its features
and functions.  ese modifi cations will occur automatic ally, usually at times when the receiver
would likely be turned off . If your receiver is on when an upgrade or modifi cation is sent, you may
experience a disruption in reception for a minute or two. Your reception should re turn to normal
after the modifi cation is complete. Your receiver must be plugged in to AC power to receive any
Note
If preferred, you can have an Aut horized Service Repre sentative visit your home fo r a fee, to set up your digital sate llite
receiver and instruct yo u on its operation. For detai ls about this service, c all 1-800-DI RECTV or visit DIR ECTV.com.
You can fi nd additional
troubleshooting help at
DIRECTV.com.
TIP