Troubleshooting 27
ENGLISH
Troubleshooting
If you are having problems with your adapter or with the corresponding software,
the following suggestions can help you diagnose and solve the problems. If these
suggestions don’t work for you, try the suggestions described in the online
manual for the corresponding software, or those on the Help Web (see page 8).

Using the Line Check Utility

(under Windows NT)
The Line Check utility performs a check of your adapter, cabling, and ISDN
connection.
To run the Line Check utility, run “Line Check” from the “Eicon ISDN Tools
(Common)” folder in the “Programs” menu. In the DIVA for Windows NT Line
Check window, click “Start”.
If the Line Check returns an error, check the following items:
• cabling
• DIVA for Windows NT configuration (ISDN numbers, SPIDs, and switch
type)
• hardware configuration (for information on resolving hardware conflicts, refer
to the DIVA for Windows NT Reference Guide)
Note Take note of the error code returned by the Line Check utility. This error
code can help your ISDN service provider diagnose the problem.
If the Line Check does not return an error, but you cannot get your server adapter
to work properly, there is probably a problem in the configuration of the
application you are using with your server adapter (such as Dial-Up Networking
or faxing software).