33
Chapter5Troubleshooting
Other problems
Problem Possible cause and remedy
12. The <S moothing> icon on the Adjustme nt
menu <Screen> cannot be selec ted.
• Youcannotchoosethesmoothingiconwhenthe
screenisdisplayedinthefollowingresolutionsor
settings.
- Theresolutionis1920×1080
- “Normal”isselectedfrom<ScreenSize >inthe
Adjustmentmenu.
13. The adj ustment menu does not appear. • Checkwhethertheoperationlockfunctionwor ks(see
“3-4.LockingButtons”(page23)).
14. No mod e name is displayed. • CheckthattheAdjustmentmenuisnotactive.
15. The aut o adjustment function does n ot
work.
• Thisfunctiondoesnotworkduringdigitalsignalin put.
• ThisfunctionisintendedforuseontheMacintosh
andonAT-compatiblePCrunningWindows.Itdoes
notworkproperlywhenanimageisdisplayedonly
onapartofthescreen(commandpromptwindow,for
example)orwhenablackbackground(wallpaper,etc.)
isinuse.
• Thisfunctiondoesnotworkcorrectlywit hsome
graphicsboards.
16. No audio o utput. • Checkwhetherthestereominijackcableisconnected
properly.
• Checkwhethervolumeissetto0.
• CheckthePCandaudioplaybacksoftwaretosee
whethertheyareconguredcorrectly.
• IfDisplayPortinputisused,checkthe<Source>
settingintheAdjustmentmenu(see“3-2.Switching
soundsourceforDisplayPortsignalinput<Sourc e>”
(page21)).
17. (Wh en using EcoView Sense)
The images remains to be displayed w hen
you move away from the monitor. The
images does not reappear whe n you come
near it.
• Checkthesettingenvironmentofthemonitor.
EcoViewSensemaynotworkcorrectlyinthe
followingenvironments.
- Thereissomethingthatreectsthelightsuchas
mirrororglassinfrontofthesensor.
- Themonitorislocatedinaplacethatreceivedirect
sunlight.
- Thereissomeinfrareddevicenearthemonitor.
- Thereissomeobstacleinfrontofthesensor.
• Checkwhetheranydirtonthesensor.Cleanthe
sensorwithasoftcloth.
• Checkwhetheryouareinfrontofthemonitor.The
infraredrayisemittedverticallyfromthesens orto
detectaperson.
• Checkwhethertheofftimerfunctionison.Ifitiso n,
themonitorturnsoffautomaticallyafteraspec ied
timehaspassed.Therefore,theimagesdoesnot
reappearonthescreeneventhoughyoucomenear
toit.Press toturnonthemonitor(see“4-5.Shifting
tothepowersavingmodewhenapersonleavesthe
monitor“EcoViewSense””(page29)).