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Appendix 23
Appendix
Advice and Help
On the WINNERware CD you will find a list of the questions most frequently asked of the support hotline. In many cases you will quickly find a help for solving problems. The file can be read with the Acrobat Reader which is also included on the CD.
If you encounter any problems during the installation or operation of your ELSA product, please consult this manual first. On the ELSA CD or floppy disk you will find a file called README.TXT, containing
If you have further questions, you can contact our Support team. Ensure that you can pro- vide the following information.
KExact model name of your ELSA device.
KVersion of the used ELSA driver or file date and time of the driver file.
KOperating system, hardware environment and bus system.
You can call up information about your system via the ELSA Info program. Click on Start E Settings E Display to open the Display Properties window. Click on the Info tab for a display of various information about your system.
Especially important:
The version number of your graphics board driver
KName and version of the application program with the error.
KA detailed error description. To be certain, try to reproduce the error at least three times and exactly describe the steps you took to deliberately trigger the error.