28Appendix
Warranty Conditions
The ELSA AG warranty is given to purchasers of ELSA products in addition to the warranty conditions pro- vided by law and in accordance with the following conditions:
1 Warranty Coverage
a)The warranty covers the equipment delivered and all its parts. Parts will, at our sole discretion, be replaced or repaired free of charge if, despite proven proper handling and adherence to the operat- ing instructions, these parts became defective due to fabrication and/or material defects. Also we reserve the right to replace the defective product by a successor product or repay the original pur- chase price to the buyer in exchange to the defective product. Operating manuals and possibly sup- plied software are excluded from the warranty.
b)Material and service charges shall be covered by us, but not shipping and handling costs involved in transport from the buyer to the service station and/or to us.
c)Replaced parts become property of ELSA.
d)ELSA are authorized to carry out technical changes (e.g. firmware updates) beyond repair and re- placement of defective parts in order to bring the equipment up to the current technical state. This does not result in any additional charge for the customer. A legal claim to this service does not ex- ist.
2 Warranty Period
The warranty period for ELSA products is six years. Excepted from this warranty period are ELSA color monitors and ELSA videoconferencing systems with a warranty period of 36 months. This period begins at the day of delivery from the ELSA dealer. Warranty services do not result in an extension of the war- ranty period nor do they initiate a new warranty period. The warranty period for installed replacement parts ends with the warranty period of the device as a whole.
3 Warranty Procedure
a)If defects appear during the warranty period, the warranty claims must be made immediately, at the latest within a period of 7 days.
b)In the case of any externally visible damage arising from transport (e.g. damage to the housing), the transport company representative and ELSA should be informed immediately. On discovery of dam- age which is not externally visible, the transport company and ELSA are to be immediately informed in writing, at the latest within 7 days of delivery.
c)Transport to and from the location where the warranty claim is accepted and/or the repaired device is exchanged, is at the purchaser's own risk and cost.
d)Warranty claims are only valid if the original purchase receipt is returned with the device.
4 Suspension of the Warranty
All warranty claims will be deemed invalid
a)if the device is damaged or destroyed as a result of acts of nature or by environmental influences (moisture, electric shock, dust, etc.),
b)if the device was stored or operated under conditions not in compliance with the technical specifi- cations,
