EnGenius Technologies EP-490 user manual

announcing (OGM5): “The extension you’ve entered is busy or not available. Please enter another extension number or press 0 for the operator.”

7.If the 2nd try is still not successful, AA will announce (OGM4): “Sorry, nobody can answer your call right now. Please try again later, goodbye.” then drops the call.

8.When the EP-490 base station is connected to wired PBX extension lines, calls addressed/routed to the AA operator can be sent back to the operator of the wired PBX system. From an administrator handset, up to 10 keys/digits are allowed to program a specific code in order to transfer the calls back to the wired PBX. This feature can only be enabled and pre-programmed by an administrator handset (Handset ID 10 or 11). Consult with the wired PBX manual for operation instructions and correct key sequence for transfer calls to the operator from an extension.

Notes:

1.Intercom calls are not routed by Auto-Attendant.

2.Routing messages OGM2, 3, 4, and 5 are not user programmable.

3.The timeout is 5 seconds for entering extension number.

4.The calls can be routed to either a Handset ID or an extension number of the wired PBX system. There can be only one operator for the AA, which is either an EP-490 handset or the wired PBX operator.

5.Call routing is at most 2 hops. That is, if both the 1st and the 2nd handsets do not answer, the call will be terminated. Call routed to the operator is final and will be terminated if the operator does not answer.

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Call Waiting

1.A handset, while talking on one phone line, can be informed of the arrival of a new incoming phone call.

2.For example, suppose that Handset 15 is talking on Line 1. When a new call comes in on, say, Line 4, and the caller enters extension number “15” when prompted by the AA, or if the call is set to be routed to Handset 15 when AA is disabled.

3.The base station recognizes that Handset 15 is busy. Instead of announcing to Line 4 that Handset 15 is busy, the base sends an alert to Handset 15.

4.Upon receiving the alert, the handset sounds an audible double beep alert and LCD displays “New call on Line 4”.

5.Handset 15 can:

a. Ignore the new call; continue talking to Line 1. b. Press FLASH key to switch to Line 4.

c.Subsequent pressing of FLASH key will toggle between Line 1 and Line 4.

d.Press END key while talking to a line will terminate that particular call and automatically switch back to talking to the remaining line.

Notes:

1.This built-in call waiting is separate from the Call Waiting feature available from the local phone company. The phone company provided Call Waiting functions on the same phone line, while the Call Waiting functions on two separate phone lines.

2.This feature only works for 2 lines, if a 3rd phone call comes for the same handset, the call will not be routed to the handset.

3.It is recommended to order from the local phone company Hunt Group feature for all your lines and not subscribe to the Call Waiting feature.

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