EnGenius Technologies EP-490 user manual AA Configuration by Administrator, Change AA Parameters

AA Configuration by Administrator

1.Administrator can change the following AA settings:

•Record/playback new main greeting message.

•Set number of rings before AA picks up a call.

•Turn on/off the AA line-by-line.

•Set Designated Handset ID for AA disabled line(s).

Either the Designated Handset ID or the Group ID can use that particular line for incoming and outgoing calls. Which means this specific line(s) will be dedicated to a particular handset (Handset ID 10-99) or a calling group (Group ID 01-09.)

•Designate an operator, the handset which would answer un-routable calls or when the caller chooses “Operator” when prompted.

2.Change AA Parameters:

a. From an administrator handset (Handset 10 or 11),

press Menu (Right) soft key.

b.Press number “9”, this will enter administration menu.

c.Press number “1”, handset enters AA setting menu.

i.Press “1” and follow instruction to record new greeting message.

ii.Press “2” to playback the current greeting message.

iii.Press “3” to set number of rings before the AA picks up a call. Use Up/Down arrow to choose between 2 and 9 rings.

iv.Press “4” to turn AA On/Off: This can be done separately for each phone line by using Up/Down arrows to scroll through Line 1 to Line 4, and press “On” or “Off” soft key to urn AA On/Off. When AA is turned off, users will be asked whether to dedicate a particular to either a handset or a calling group. Then press Yes and enter the ID (either handset ID

47

or group ID) to execute line dedication. Turning off the AA may be useful when:

•The line is not used by a group of people.

•External answering machine is to be attached to the line.

v.Press “5” and select from the following two options to set Operator for AA:

•“Handset” : assign a specific handset as operator by entering a two-digit handset ID (default = Handset 10) as operator for all calls addressed to the operator when AA is on, or

•“PBX”: transfer calls to be answered by the operator back to the designated wired PBX operator. System administrators must know the proper programming and “call transfer” feature code (available from the user manual of the wired PBX system) in order to perform this function correctly.

The following example is the instruction to route a call back to the brand N’s PBX system by pressing “Flash-7-0-1-8-3-0,” where a Flash key is pressed followed by the call transfer code”70”, then enter the extension number “1830” immediately. Confirm the set up by press “SAVE” using the left soft key.

Notes:

1.Only administrator can change AA settings.

2.Because AA setting is stored on the base station, the handset must be in range with the base to make changes.

3.The maximum recording time for the greeting message is 128 seconds.

4.Allowing each line’s AA to be turned on or off separately is useful if different lines are used for different purposes.

5.When AA is disabled, the line can be dedicated to either an individual Handset ID or a Group ID.

48