EnGenius Technologies EP-490 user manual Call Forwarding, Auto-Attendant AA

Call Forwarding

1.A handset can direct the base station to forward all future phone calls to be routed to another handset or another phone number.

2.Press handset Menu (Right) soft key.

3.Press the number “5”, this will enter the handset setting menu.

4.Press number “3”, handset enters call forwarding setting mode.

5.Use Up/Down arrow to scroll up and down the selection (Off, Another Handset, External Line).

6.Make a selection (default = Off) and press SAVE (Left) soft key.

7.When prompted, enter a two-digit handset ID or an external phone number, up to 14 digits.

8.A warning message “All calls are forwarded” will appear on the handset LCD.

9.To turn off call forwarding, repeat the above procedures and select “Off”.

Notes:

1.Because this setting is stored both on the handset and on the base station, the handset must be in range with the base to change setting.

2.A warning message will appear on the handset LCD to inform the handset that all calls are forwarded.

3.Calls can be forwarded to another handset or a phone number, but not both. Setting a call forwarding address will automatically replace the previous setting.

4.There is no call forwarding announcement, the caller is

43

not aware of the call is being forwarded.

5.Call forwarding can be only one-hop. That is, for example, if Handset 11 forwards calls to Handset 22, but Handset 22 also sets calls forwarding to another handset, calls for Handset 11 are still routed to Handset 22.

Auto-Attendant (AA)

1.When enabled by the administrator, an automated attendant would greet a telephone line incoming call.

2.The caller will be prompted by the greeting message to enter a two-digit extension number (Handset ID) or press “0” for operator.

3.The greeting message is user programmable. The Handset ID that is designated as the operator is also user programmable.

•Default greeting message (Main OGM): “Please enter the extension number or press 0 for the operator.”

•Default operator: Handset 10.

4.AA will ask for another handset ID if the first entry is invalid (no registered handset with that ID) with the announcement (OGM2): “The extension you entered is invalid, please try another extension or press 0 for the operator.”

5.If there is no entry after time out, AA will announce (OGM3): “Please hold, your call is being transferred to the operator.” and automatically ring the operator handset.

6.If the destination handset does not answer (busy, power off, or out of range) after handset paging time out, the AA prompts the caller for another extension number by

44