Problems and Solutions

Check these sections for the problem you’re having and for possible solutions:

Operation Problems

Scan Quality Problems

Image Matching Problems

Operation Problems

The OPERATE light does not come on.

Problem

Solution

 

 

The scanner is not

Make sure the power cable is correctly plugged into the scanner and

getting power.

the power outlet. Make sure the outlet is operational and is not

 

connected to a timer or switch.

 

 

The READY light does not come on.

Problem

Solution

 

 

The scanner is not

Make sure the scanner is securely connected to the correct computer

communicating with

interface and that the scanner is turned on.

your computer.

 

 

 

Troubleshooting

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