If you installed a ZIP drive. . .

Your ZIP drive may be interfering with your scanner. Disable the ZIP drive in the System Device Manager in the Windows Control Panel, then try using your scanner.

If you’re using the transparency unit or auto document feeder. . .

■Make sure the unit is correctly installed and connected to the scanner’s OPTION interface.

■Make sure you’re selecting the correct Document Source (EPSON TWAIN Pro) or Image Type (LaserSoft SilverFast) setting for your image.

Software Problems

If you can’t open the scanner driver. . .

■Check the cable connecting the scanner to the computer.

Also, make sure the scanner’s POPERATE light is on. The scanner must be turned on before you start your computer. If necessary, turn on the scanner and restart your computer.

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■Check your SCSI board installation. Make sure that the SCSI interface board is installed correctly in your computer. See page 12 for installation instructions.

■Check that your system recognizes your scanner and SCSI board. Check System Device Manager in the Windows Control Panel. For Windows NT 4.0, check the SCSI Adapters dialog in the Windows Control Panel.

■Check for conflicts in your SCSI ID setting, I/O address, the interrupt setting for your SCSI board, and other settings. For information about the SCSI ID setting, see page 14. For information about choosing other settings, see your computer manual.

■Check your image source setting. Make sure you selected

Expression 836XL if you are

using LaserSoft or EPSON TWAIN Pro if you are using EPSON TWAIN Pro.