If the scanner software doesn’t work properly. . .

Make sure the system requirements (for example, the operating system version) are correct for your software. See page 5.

Check your computer’s memory. See if the computer has enough memory for your software. If you’re running other software at the same time, using RAM resident programs, or have many device drivers, the computer may not have enough memory. (See your software and computer manuals.) If you’re scanning a large image or scanning at a high resolution, your computer may not have enough memory to process the image.

Check your software installation. Make sure that your software is correctly installed and set up. If all else fails, uninstall your software, then reinstall it.

If you need to reinstall your scanner software. . .

See the installation instructions beginning on page 22.

Image Problems

If the file size is too big. . .

Adjust your scan settings. Try setting at a lower resolution (dpi), or scan only part of the image.

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