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Epson 99W, 965, 955W, 98, 97 manual Solving Problems, Projection Problem Tips, Projector Light Status

Models: 99W 98 965 97 955W

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Solving Problems

Check the solutions in these sections if you have any problems using the projector.

Projection Problem Tips

Projector Light Status

Using the Projector Help Displays

Solving Image or Sound Problems

Solving Projector or Remote Control Operation Problems

Solving Network Problems

Where to Get Help

Projection Problem Tips

If the projector is not working properly, try turning it off and unplugging it. Then plug it back in and turn it on.

If this does not solve the problem, check the following:

•The lights on the projector may indicate what the problem is.

•The projector's Help system can display information about common problems, if the projector is operating.

•The solutions in this manual can help you solve many problems.

If none of these solutions help, you can contact Epson for technical support.

Parent topic: Solving Problems

Related references

Projector Light Status

Where to Get Help

Related tasks

Using the Projector Help Displays

Projector Light Status

The lights on the projector indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.

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Epson 99W Solving Problems, Projection Problem Tips, Projector Light Status, Solving Network Problems Where to Get Help

Contents

PowerLite 97/98/99W/955W/965 Users Guide Page PowerLite 97/98/99W/955W/965 Users Guide ContentsSetting Up the Projector Introduction to Your ProjectorUsing Basic Projector Features Adjusting Projector Features Maintaining and Transporting the Projector Adjusting the Menu SettingsTechnical Specifications Solving ProblemsNotices Welcome to the PowerLite 97/98/99W/955W/965 Users Guide PowerLite 97/98/99W/955W/965 Users GuideProjector Features Notations Used in the Documentation Projector FeaturesWhere to Go for Additional Information Projector Part Locations Introduction to Your ProjectorProduct Box Contents Additional Components Product Box ContentsOptional Equipment and Replacement Parts Warranty and Registration Information1 Projector 2 Remote control and batteries two AA alkaline Parent topic Projector Features3 Power cord 4 VGA computer cable 5 Wireless LAN module cover 8 Password Protected stickerAdditional Components Optional Equipment and Replacement PartsParent topic Projector Features Optional Equipment and Replacement PartsAir filter replacement set 2 filters ELPAF32 Warranty and Registration Information Where to Go for Additional InformationParent topic Projector Features Notations Used in the DocumentationUsing the Projector Help Displays Where to Get HelpProjector Parts - Remote Control Projector Part LocationsParent topic Projector Part Locations Projector Parts - Rear2 S-Video port 3 RS-232C port 19 Wireless LAN module cover screw 11 Speaker 12 Remote control receiver4 Video port 5 Audio-L/R ports 6 Mic port 7 Monitor Out port 8 Audio1 port 9 Audio Out port 10 Audio2 portProjector Parts - Base Installing a Security Cable3 Rear feet 4 Front adjustable foot 1 Mounting bracket holes 2 Security cable attachment pointProjector Light Status Projector Parts - Control PanelParent topic Projector Part Locations 1 Power button Projector Parts - Remote ControlParent topic Projector Part Locations 2 Computer button cycles through connected computer sourcesProjector Placement Setting Up the ProjectorProjector Setup and Installation Options Projector Placement Projector ConnectionsRear Front Ceiling Rear Ceiling Parent topic Projector PlacementProjection Distance Projector Setup Settings - Extended MenuParent topic Projector Placement PowerLite 99W 1610 Aspect Ratio Image or ScreenConnecting to Computer Sources Connecting to Video Sources Connecting to Computer SourcesConnecting to an External Computer Monitor Connecting to External Speakers Connecting a MicrophoneConnecting to a Computer for USB Video and Audio Connecting to a Computer for Sound Parent topic Connecting to Computer SourcesUSB Display System Requirements Connecting to a Computer for HDMI Video and AudioParent topic Connecting to Computer Sources Using the Remote Control as a Wireless MouseParent topic Connecting to Computer Sources 1. Connect the HDMI cable to your computers HDMI output portConnecting to an HDMI Video Source Connecting to Video SourcesConnecting to a Component-to-VGA Video Source Connecting to a Composite Video SourceInput Signal Settings - Signal Menu Parent topic Connecting to Video SourcesConnecting to a Component-to-VGA Video Source Parent topic Connecting to Video SourcesConnecting to a Video Source for Sound Parent topic Connecting to Video SourcesParent topic Connecting to Video Sources Connecting to a Video Source for SoundConnecting to a Video Source for Sound Connecting to an External Computer MonitorParent topic Connecting to Video Sources Parent topic Projector Connections Connecting to External SpeakersConnecting to External USB Devices Connecting a MicrophoneConnecting a USB Device or Camera to the Projector USB Device ProjectionSelecting the Connected USB Source Disconnecting a USB Device or Camera From the ProjectorProjecting a PC Free Presentation Connecting a USB Device or Camera to the ProjectorParent topic Connecting to External USB Devices Connecting to a Document CameraParent topic Connecting to External USB Devices Projecting a PC Free PresentationParent topic Projector Connections Installing Batteries in the Remote Control2. Insert the batteries with the + and - ends facing as shown 1. Open the battery coverOpening the Lens Cover Remote Control SpecificationsParent topic Setting Up the Projector Parent topic Setting Up the ProjectorWired Network Projection Using the Projector on a NetworkWired Network Projection Wireless Network Projection Setting Up Projector Network E-Mail AlertsSelecting Wired Network Settings Connecting to a Wired NetworkParent topic Wired Network Projection 3. Select the Network menu and press Enter 4. Select Network Configuration and press Enter5. Select the Basic menu and press Enter 6. Select the following basic options as necessary8. If necessary, select IP Settings and press Enter 7. Select the Wired LAN menu and press Enter9. Select your IP Settings as necessary Installing the Wireless LAN Module Wireless Network ProjectionUsing Quick Wireless Connection Windows Only Selecting Wireless Network Settings ManuallyOptional Equipment and Replacement Parts Installing the Wireless LAN Module1. Remove the wireless LAN module cover screw 2. Insert the wireless LAN module into the USB-A portParent topic Wireless Network Projection Using Quick Wireless Connection Windows OnlyOptional Equipment and Replacement Parts 5. Remove the USB key 6. Reinsert the wireless LAN module into the projector7. Now connect the USB key to a USB port on your computer or notebook Parent topic Wireless Network Projection Selecting Wireless Network Settings ManuallyOptional Equipment and Replacement Parts 4. Select Network Configuration and press Enter6. Select the following basic options as necessary 5. Select the Basic menu and press EnterWireless LAN Menu Settings Wireless LAN Menu Settings Parent topic Wireless Network ProjectionSetting Wireless LAN PowerSelects the type of wireless Selecting Wireless Network Settings in Mac OS Selecting Wireless Network Settings in WindowsSetting Up Wireless Network Security Parent topic Selecting Wireless Network Settings ManuallyParent topic Wireless Network Projection Wireless Security Menu Settings1. Press the Menu button 2. Select the Network menu and press Enter Parent topic Setting Up Wireless Network Security Setting Up Projector Network E-Mail Alerts5. Turn on Mail Notification 3. Select Network Configuration and press EnterParent topic Setting Up Projector Network E-Mail Alerts Setting Up Monitoring Using SNMPNetwork Projector E-mail Alert Messages Network Projector E-mail Alert Messages4. Select the Others menu and press Enter 6. If available, select the Priority Gateway setting for your networkParent topic Using the Projector on a Network Controlling a Networked Projector Using a Web Browser1 Power button control 2 Selects Computer port source Projector Setup Settings - ECO MenuAdjusting the Image Height Image Shape Using Basic Projector FeaturesFocusing the Image Using the Focus Ring Remote Control Operation Color Mode Controlling the Volume with the Volume Buttons2. Connect the power cord to the projectors power inlet Parent topic Using Basic Projector FeaturesSelecting an Image Source Turning Off the ProjectorProjector Setup Settings - Extended Menu Parent topic Using Basic Projector Features Image ShapeRelated concepts Selecting the Language for the Projector Menus Adjusting the Image HeightParent topic Using Basic Projector Features Correcting Image Shape with the Horizontal Keystone Slider Image ShapeCorrecting Image Shape with the Keystone Buttons Parent topic Using Basic Projector FeaturesCorrecting Image Shape with the Horizontal Keystone Slider Projector Feature Settings - Settings MenuCorrecting Image Shape with the Keystone Buttons Correcting Image Shape with Quick CornerPage Projector Feature Settings - Settings Menu Correcting Image Shape with Quick CornerParent topic Image Shape Related references 4. Select the Keystone setting and press Enter 3. Select the Settings menu and press EnterResizing the Image With the Zoom Ring Focusing the Image Using the Focus RingProjector Feature Settings - Settings Menu Parent topic Using Basic Projector FeaturesParent topic Using Basic Projector Features Remote Control OperationProjector Feature Settings - Settings Menu Using the Remote Control as a Pointer Using the Remote Control as a Wireless MouseReplacing the Remote Control Batteries Using the Remote Control as a Wireless MouseParent topic Remote Control Operation Using the Remote Control as a PointerConnecting to a Computer for USB Mouse Control Parent topic Remote Control Operation Selecting an Image SourceProjector Feature Settings - Settings Menu Parent topic Using Basic Projector Features Projection ModesChanging the Projection Mode Using the Menus Changing the Projection Mode Using the Remote ControlChanging the Projection Mode Using the Remote Control Changing the Projection Mode Using the MenusChanging the Image Aspect Ratio Available Image Aspect Ratios Image Aspect RatioParent topic Using Basic Projector Features Input Signal Settings - Signal MenuAvailable Image Aspect Ratios Changing the Image Aspect RatioParent topic Image Aspect Ratio Color Mode Image Quality Settings - Image MenuChanging the Color Mode Changing the Color Mode Available Color Modes Turning On Auto IrisAvailable Color Modes Parent topic Color Mode Turning On Auto IrisParent topic Color Mode Projecting a PC Free Presentation Controlling the Volume with the Volume ButtonsProjector Parts - Control Panel Supported PC Free File Types Starting a PC Free Slide ShowSupported PC Free File Types PC Free Display Options Parent topic Using Basic Projector FeaturesConnecting a USB Device or Camera to the Projector File contentsParent topic Projecting a PC Free Presentation Starting a PC Free Slide ShowConnecting a USB Device or Camera to the Projector Starting a PC Free Movie PresentationDisconnecting a USB Device or Camera From the Projector Parent topic Projecting a PC Free PresentationDisconnecting a USB Device or Camera From the Projector Connecting a USB Device or Camera to the ProjectorParent topic Projecting a PC Free Presentation Related tasksPC Free Display Options Parent topic Projecting a PC Free Presentation Projector Security Features Creating a User Pattern to Display Adjusting Projector FeaturesParent topic Adjusting Projector Features Shutting Off the Picture and Sound TemporarilyZooming Into and Out of Images Stopping Video Action TemporarilySaving a Users Logo Image to Display Projector Setup Settings - ECO MenuPassword Security Types Projector Security FeaturesPassword Security Types Locking the Projectors Buttons Installing a Security Cable Parent topic Adjusting Projector FeaturesEntering a Password to Use the Projector Setting a Password Selecting Password Security TypesParent topic Projector Security Features Setting a PasswordSelecting Password Security Types Parent topic Password Security TypesParent topic Password Security Types Entering a Password to Use the Projector Where to Get Help Parent topic Password Security Types1. Display the image you want to project as the Users Logo You see a prompt asking if you want to select this image area 12. Select when you want to display the Users Logo screenYou see the Users Logo zoom factor menu 7. Select a zoom percentage and press EnterSelecting Password Security Types Shutting Off the Picture and Sound Temporarily Setting a PasswordLocking the Projectors Buttons Parent topic Password Security TypesCreating a User Pattern to Display Installing a Security CableParent topic Locking the Projectors Buttons Parent topic Projector Security FeaturesParent topic Adjusting Projector Features 2. Press the Menu button, select the Settings menu, and press EnterUsing the Projectors Menus Adjusting the Menu SettingsUsing the Projectors Menus Image Quality Settings - Image Menu Projector Network Settings - Network MenuYou see the menu screen displaying the Image menu settings Parent topic Adjusting the Menu Settings Image Quality Settings - Image MenuAvailable Color Modes Projector Setup Settings - ECO Menu Input Signal Settings - Signal MenuParent topic Adjusting the Menu Settings Setting Setting Available Image Aspect Ratios Projector Feature Settings - Settings MenuParent topic Adjusting the Menu Settings Adjusts image shape to Setting Parent topic Adjusting the Menu Settings Projector Setup Settings - Extended MenuCorrecting Image Shape with the Horizontal Keystone Slider Correcting Image Shape with the Keystone ButtonsSetting Selects various operation options Parent topic Adjusting the Menu Settings Projector Network Settings - Network MenuParent topic Adjusting the Menu Settings Selecting Wireless Network Settings ManuallyProjector Setup Settings - ECO Menu Projector Information Display - Info Menu Parent topic Adjusting the Menu SettingsDisplays the number of hours H the lamp has been used in Event ID Code List Parent topic Adjusting the Menu Settings Event ID Code ListProjector Lamp Specifications Optional Equipment and Replacement PartsParent topic Projector Information Display - Info Menu Projector Reset Options - Reset MenuInput Signal Users Logo Language Network menu items Lamp Hours You cannot reset the following settings using the Reset All optionPassword Parent topic Adjusting the Menu SettingsCleaning the Lens Projector MaintenanceProjector Maintenance Transporting the Projector Cleaning the Lens Cleaning the Projector CaseAir Filter and Vent Maintenance Cleaning the Projector CaseParent topic Projector Maintenance Cleaning the Air Filter and Vents Replacing the Air FilterReplacing the Air Filter Parent topic Air Filter and Vent Maintenance1. Turn off the projector and unplug the power cord Projector Light Status2. Carefully open the air filter cover 1. Turn off the projector and unplug the power cord3. Pull the air filter out of the projector Replacing the Lamp Resetting the Lamp Timer Projector Lamp MaintenanceParent topic Air Filter and Vent Maintenance Optional Equipment and Replacement PartsProjector Information Display - Info Menu Projector Lamp SpecificationsReplacing the Lamp 4. Slide the lamp cover out and lift it off 6. Grasp the raised section of the lamp and gently pull the lamp out of the projector 9. Replace the lamp cover and tighten the screw to secure it 8. Push in the lamp firmly and tighten the screws to secure itParent topic Projector Lamp Maintenance Resetting the Lamp TimerReplacing the Lamp Resetting the Lamp TimerReplacing the Remote Control Batteries Parent topic Projector Maintenance Transporting the ProjectorRemote Control Specifications Related referencesProjection Problem Tips Solving ProblemsProjection Problem Tips Projector Light Status Using the Projector Help Displays Solving Image or Sound ProblemsStatus and solution Power lightStatus light Lamp lightStatus and solution Power lightStatus light Lamp lightProjector Setup Settings - Extended Menu Where to Get Help Using the Projector Help DisplaysProjector Environmental Specifications Parent topic Solving ProblemsSolutions When No Image Appears Solving Image or Sound ProblemsSolutions When No Image Appears Solutions When Image is Incorrect Using the USB Display FunctionParent topic Solving Image or Sound Problems Solutions When Image is Incorrect Using the USB Display FunctionProjector Connections Opening the Lens Cover Unlocking the Projectors ButtonsParent topic Solutions When No Signal Message Appears Solutions When No Signal Message AppearsDisplaying From a PC Laptop Displaying From a Mac Laptop Parent topic Solving Image or Sound ProblemsSolutions When Only a Partial Image Appears Solutions When Not Supported Message AppearsInput Signal Settings - Signal Menu Supported Video Display Formats Parent topic Solutions When No Signal Message AppearsSolutions When the Image Contains Noise or Static Solutions When the Image is Not RectangularSupported Video Display Formats Parent topic Solving Image or Sound ProblemsProjection Distance Image Quality Settings - Image Menu Solutions When the Image is Fuzzy or BlurryParent topic Solving Image or Sound Problems Image Quality Settings - Image MenuGeneral Projector Specifications Solutions When the Image Brightness or Colors are IncorrectFocusing the Image Using the Focus Ring Cleaning the Lens Projector Lamp MaintenanceSolutions to Sound Problems Solving Projector or Remote Control Operation ProblemsControlling the Volume with the Volume Buttons Solutions to Projector Power or Shut-Off ProblemsSolutions to Problems with the Remote Control Solutions to Projector Power or Shut-Off ProblemsParent topic Solving Projector or Remote Control Operation Problems Projector Feature Settings - Settings Menu Projector Light StatusSolutions to Password Problems Solving Network ProblemsOptional Equipment and Replacement Parts Remote Control Operation Optional Equipment and Replacement Parts Where to Get HelpSolutions When You Cannot Access the Projector Through the Web Where to Get HelpSolutions When Network Alert E-Mails are Not Received Solutions When Network Alert E-Mails are Not ReceivedParent topic Solving Problems Purchase Supplies and AccessoriesInternet Support Speak to a Support RepresentativeGeneral Projector Specifications Technical SpecificationsGeneral Projector Specifications Projector Lamp Specifications Remote Control Specifications Projector Dimension SpecificationsPowerLite 98/99W/955W PowerLitePowerLite BrightnessUSB 1.1 and 2.0 compliant for USB display or external mouse Remote Control Specifications Projector Lamp SpecificationsProjector Dimension Specifications Parent topic Technical SpecificationsParent topic Technical Specifications Projector Electrical SpecificationsParent topic Technical Specifications 10.59 inches 269 mmProjector Safety and Approvals Specifications Projector Environmental SpecificationsSupported Video Display Formats Parent topic Technical SpecificationsDisplay format Resolution in pixelsRefresh rate in Hz Composite videoHDMI input signals Resolution in pixelsParent topic Technical Specifications Display formatParent topic Technical Specifications USB Display System RequirementsRequirement WindowsRecycling Important Safety Information Important Safety Instructions Important Safety InformationNotices RecyclingImportant Safety Instructions Do not store the projector outdoors for an extended length of time Parent topic Notices Restriction of UseFCC Compliance Statement Parent topic Important Safety InstructionsRestriction of Use Open Source Software License TrademarksThe list of GPL Programs busybox-1.13.4 iptables-1.4.4 To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions c Accompany it with the information you received as to the offer to distribute corresponding source code. This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above NO WARRANTY END OF TERMS AND CONDITIONS signature of Ty Coon, 1 April Ty Coon, President of Vice Page license from a patent holder. 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Gay Advanced Micro Devices, Inc 29K Support Products Mail Stop 9 Hans-Peter Nilsson Copyright C 2001 Hans-Peter Nilsson SuperH, Inc 405 River Oaks Parkway San Jose CA USA 14 Alexey Zelkin 16 FreeBSD Copyright c 1997-2002 FreeBSD Project All rights reserved 18 Citrus Project Copyright c1999 Citrus Project All rights reserved 20 DJ Delorie i386 Copyright C 1991 DJ Delorie All rights reserved 27 Konstantin Chuguev --enable-newlib-iconv Copyright c 1999 Page OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 33 - Daniel Eischen targets using libc/posix 36 - CodeSourcery, Inc Copyright c 2009 CodeSourcery, Inc Page jquery.ui.touch-punch.js TINET 1 FreeBSD Copyright c 1980, 1986 Parent topic Notices Copyright NoticeCopyright Attribution A Note Concerning Responsible Use of Copyrighted MaterialsA Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution