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Epson C11C586001 Troubleshooting Troubleshooting for Printer 28,

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EPSON Stylus PHOTO RX600/610, RX620/630 Revision C

Troubleshooting Troubleshooting for Printer 28

Faulty print

Table 3-8. Diag no stics when printing is abnormal

Condition Cause Check Point Remedy

Faulty printing occurs at

specific dots. Head surface is dirty.

(Dot missing occurs) Repeat cleaning and test printing alternately several times. Clean with a swab fixed to a stick.

Faulty head FFC Check whether head FFC is damaged. Replace the head FFC with a new one.

Faulty head unit Repeat cleaning and nozzle checking alternately several

times. If the condition is not improved even after cleaning, replace

the head.

Capping porous pad is in contact with

head surface. Check capping porous pad with the naked eye. Replace the capping porous pad, if its shape is deformed or it

is damaged.

Sometimes dots are missing. Head surface is dirty.

(Dot is missing occurs) Repeat cleaning and nozzle checking alternately several

times. Clean with a swab fixed to a stick.

Inside of FFC is not connected

properly. Check FFC by tester. Replace the head FFC.

Head FFC is not connected. Check whether Board and Carriage FFC are connected. Connect the FFC correctly.

Faulty Head unit. Execute cleaning several times, and Check nozzle. If the condition is not improved even after cleaning, replace

the head.

Faulty ink cartridge. Set new ink cartridge and check nozzle. Replace the ink cartridge.

Black points or dots are

printed. Head FFC is not connected. Check whether Board and Carriage FFC are connected. Connect the FFC correctly.

Faulty head unit Check connection with head FFC. If connection with the FFC is not faulty, replace the head.

Vertical line is not straightly

lined. Bi-D adjustment has not been made. Make Bi-D adjustment. Refer to “ Adjustment” (p63)

Contents

Main Notice: PRECAUTIONS DANGER WARNING About This Manual Manual Configuration Symbols Used in this Manual Revision Status EPSON Stylus PHOTO RX600/610, RX620/630 Revision C 6 CONTENTS Chapter 1 Product Description Chapter 2 Operating Principles Chapter 3 Troubleshooting Chapter 4 Disassembly and Assembly Chapter 5 Adjustment Chapter 6 Maintenance Chapter 7 Appendix Page 1.1 Overview 1.1.1 Basic Functions EPSON Stylus PHOTO RX600/610, RX620/630 Revision C Product Description Common 10 1.1.2 Main deference between RX600/610 and RX620/630 1.2 Common The specifications described below are common to the scanner and printer. 1.2.1 Electrical Specifications Table 1-1. AC Input 1.2.2 Interface 1.2.3 Conformance with Safety and EMC Standards 1.2.4 Environmental Conditions 1.2.5 Reliability 1.2.6 Acoustic Noise 1.3 Ink Cartridge Page Operating Principles Overview 14 2.1 Overview 2.2 Mechanism 2.2.1 Printer Mechanism Operating Principles Mechanism 15 2.2.1.1 Carriage Motor Specification 2.2.1.2 Printerhead Specification 2.2.1.3 Paper Feeding Motor Specification 2.2.1.4 PW Detector Specification Operating Principles Mechanism 16 2.2.2 Scanner Mechanism 2.3 Electric Circuit Operating Principles Electric Circuit 18 2.3.1 C543 Main Circuit Board 2.3.1.1 Feature Page 3.1 Overview 3.1.1 Specified Tools 3.1.2 Preliminary Checks Troubleshooting Troubleshooting at Unit Level 21 3.2 Troubleshooting at Unit Level Figure 3-1. Troubleshooting Flowchart for troubleshooting for motors and sensors. Identifying the Trouble 3.2.1 Printer / Scanner does not operate at all even with power turned on Figure 3-2. Fl owchart-1 Table 3-2. Ob servations and Troubleshooting Flowcharts 3.2.2 Error is detected Figure 3-3. Flowchart-2 3.2.3 Trouble related to Print Figure 3-4. Fl owchart-3 3.2.4 Paper feeding is not normally carried out Figure 3-5. Flowchart-4 3.2.5 Operation Panel faulty Figure 3-6. Fl owchart-5 3.3 Troubleshooting for Printer Table 3-3. Printer Errors (continued) Troubleshooting Troubleshooting for Printer 26 Troubleshooting Troubleshooting for Printer 27 Table 3-6. Diagnostics when carriage action is abnormal Table 3-7. Diagnostics when prin ting is erratic Troubleshooting Troubleshooting for Printer 28 Table 3-8. Diag no stics when printing is abnormal Table 3-8. Diagnostics when printing is abnormal (continued) EPSON Stylus PHOTO RX600/610, RX620/630 Revision C Troubleshooting Troubleshooting for Printer 30 Table 3-9. Diagnostics when feeder is abnormal Table 3-10. Diagnostics when paper ejection is abnormal Troubleshooting Troubleshooting for Printer 31 Table 3-11. Dia gnostics when printer stops during format Troubleshooting Troubleshooting for Scanner 32 3.4 Troubleshooting for Scanner Table 3-12. Scanner Errors at User Level Table 3-13. Observation of Trouble and Reference for Remedy Table 3-14. Scanner does not opera te fo r initialization Troubleshooting Troubleshooting for Scanner 33 Table 3-15. Carriage unit does not operate Table 3-16. Carriage operates but error indicated Table 3-17. Fluorescent lamp does not turn on Table 3-18. Picture can not be read clearly 3.5 I/F Concerned Troubleshooting This section describes the failure diagnosis on USB Interface, Memory Card Slot. Table 3-19. USB Interface error Table 3-20. Failure diagnosis concerned with Memory Card Troubleshooting Troubleshooting for Motors and Sensors 35 3.6 Troubleshooting for Motors and Sensors Table 3-21. Motor Resistance and Check Point Table 3-22. Senso r Check Page 4.1 Overview 4.1.1 Precautions 4.1.2 Tools 4.1.3 Screws Disassembly and Assembly Overview 39 4.1.4 Service Dispatch Standard Table 4-3. Check List (continued) 4.1.5 Stylus PHOTO RX600/610, RX620/630 Disassembly 4.2 Main Unit Removal 4.2.1 Panel Unit Removal 4.2.2 Scanner Unit Removal 4.2.3 Middle Housing Removal Page 4.3 Disassembly and Assembly of Panel Unit 4.3.1 Panel Circuit Board Removal 4.3.2 LCD ASSY Removal 4.3.3 Disassembly and Assembly of LCD ASSY 4.4 Disassembly and Assembly of Scanner Unit 4.4.1 Upper Housing Assembly Removal 4.4.2 CCD Module 4.4.3 Motor Assembly 4.4.4 HP Sensor Circuit Board Disassembly and Assembly Disassembly and Assembly of Printer Unit 50 4.5 Disassembly and Assembly of Printer Unit Flowchart 4-3. Disassembly Procedure for Printer Unit START 4.5.1 CR Scale 4.5.2 Carriage Unit Page 4.5.3 Printhead 4.5.4 ASF Unit Removal 4.5.5 Disassembly of ASF Unit 4.5.6 Power Unit 4.5.7 Front Frame Assembly 4.5.8 Front Paper Guide 4.5.9 Waste Liquid Pad EPSON Stylus PHOTO RX600/610, RX620/630 Revision C 4.6 Disassembly and Assembly of Other Parts 4.6.1 Damper Assembly 4.6.2 Stacker EPSON Stylus PHOTO RX600/610, RX620/630 Revision C 4.6.3 Main Board Unit EPSON Stylus PHOTO RX600/610, RX620/630 Revision C Page 5.1 Overview Adjustment Overview 65 5.1.1 Adjustment Items for Individual Units and Components Table 5-1. Adjustment Items for Individual Units and Components 1.Waste Liquid Pad replacement (p.59) 3. 1.Ink charge replacement (p.74) 1. 5.2 Adjustments by Adjustment Program 5.2.1 Overview 5.2.1.1 Installing the Adjustment Program 5.2.1.2 Starting the Adjustment Program 5.2.2 Adjustment 5.2.2.1 Market Setting (EEPROM initialization) 5.2.2.2 USB ID 5.2.2.3 Head ID 5.2.2.4 Head Angular Adjustment 5.2.2.5 1st Dot Position Adjustment 5.2.2.6 Bi-D Adjustment 5.2.2.7 PW Adjustment 5.2.2.8 Calorific Limitation Input 5.2.3 Maintenance 5.2.3.1 Head cleaning 5.2.3.2 Ink charge 5.2.3.3 Refurbishment For DOA 5.2.3.4 Waste ink pad counter 5.2.3.5 EEPROM data copy 5.2.4 Check Pattern print 5.2.4.1 Normal Paper Pattern 5.2.4.2 Photo Quality Paper Pattern 5.2.4.3 Nozzle check pattern Page 5.3 Firmware Uploading 5.3.1 Firmware Program File 5.3.2 Firmware Update Procedure 5.3.3 Update Error List Page 6.1 Overview 6.1.1 Maintenance of the Printer 6.2 Cleaning 6.3 Lubrication 6.3.1 Designated Lubricant 6.3.2 Lubrication Points of the Scanner Maintenance Lubrication 83 6.3.3 Lubrication Points of the Printer Maintenance Lubrication 84 Figure 6-6. Lubricating Poin ts (Ba ck of Main frame) Figure 6-5. Lubricati ng Points (Main Frame) Table 6-5. Designated Lubrication Points Maintenance Lubrication 85 Page 7.1 Connectors 7.1.1 Connector Assignments Page 7.3 Electric Circuit Diagrams Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix ASP List 103 7.5 ASP List This section shows the ASP list of Stylus PHOTO RX600/610, RX620/630. Table 7-2. ASP List Appendix ASP List 104 Table 7-2. ASP List (conti nued) Appendix ASP List 105 Table 7-2. ASP List (conti nued)