Epson C11C586001 3.1 Overview

EPSON Stylus PHOTO RX600/610, RX620/630 Revision C

Troubleshooting Overview 20

3.1 Overview

With this printer, almost all troubles can be coped with by using “EPSON Status

Monitor 3” installed on the host personal computer.

Once an error occurs, the “EPSON Status Monitor 3” will appear as a pop-up window

on the screen of the host PC. It will show details of how to cope with the trouble. In

almost all cases, the user can recover the printer from the error, provided that the user

follows the instructions indicated on the pop-up window.

In addition, the User's Manual for EPSON Stylus PHOTO RX600/610, RX620/630

describes detailed steps to be taken for recovery from typical errors.

3.1.1 Specified Tools

This printer does not require any specified tools for troubleshooting.

3.1.2 Preliminary Checks

Before starting troubleshooting, be sure to verify that the following conditions are all

met:

The power supply voltage must be within the specification limits. (Measure the

voltage at the wall socket.)

The POWER CORD must be free from damage, short circuit or breakage, or

miswiring in the POWER CORD.

The printer must be grounded properly.

The printer should not be located in a place where it can be exposed to too high or

low temperature, too high or low humidity, or abrupt temperature change.

The printer should not be located near waterworks, near humidifiers, near heaters

or near flames, in a dusty atmosphere or in a place where the printer can be

exposed to blast from an air conditioner.

The printer should not be located in a place where volatile or inflammable gases

are produced.

The printer should not be located in a place where it can be exposed to direct rays

of the sun.

The printer must be located in a well-ventilated place.

The printer must be placed on a strong and steady level table (without an

inclination larger than 5 degrees).

The paper used must conform to the specification.

There is no error in handling of the printer.

Check the inside of the printer, and remove foreign matters, if any, such as paper

clips, staples, bits of paper, paper dust or toner.

Clean the inside of the printer and the rubber rolls.

Contents

Main Notice: PRECAUTIONS DANGER WARNING About This Manual Manual Configuration Symbols Used in this Manual Revision Status EPSON Stylus PHOTO RX600/610, RX620/630 Revision C 6 CONTENTS Chapter 1 Product Description Chapter 2 Operating Principles Chapter 3 Troubleshooting Chapter 4 Disassembly and Assembly Chapter 5 Adjustment Chapter 6 Maintenance Chapter 7 Appendix Page 1.1 Overview 1.1.1 Basic Functions EPSON Stylus PHOTO RX600/610, RX620/630 Revision C Product Description Common 10 1.1.2 Main deference between RX600/610 and RX620/630 1.2 Common The specifications described below are common to the scanner and printer. 1.2.1 Electrical Specifications Table 1-1. AC Input 1.2.2 Interface 1.2.3 Conformance with Safety and EMC Standards 1.2.4 Environmental Conditions 1.2.5 Reliability 1.2.6 Acoustic Noise 1.3 Ink Cartridge Page Operating Principles Overview 14 2.1 Overview 2.2 Mechanism 2.2.1 Printer Mechanism Operating Principles Mechanism 15 2.2.1.1 Carriage Motor Specification 2.2.1.2 Printerhead Specification 2.2.1.3 Paper Feeding Motor Specification 2.2.1.4 PW Detector Specification Operating Principles Mechanism 16 2.2.2 Scanner Mechanism 2.3 Electric Circuit Operating Principles Electric Circuit 18 2.3.1 C543 Main Circuit Board 2.3.1.1 Feature Page 3.1 Overview 3.1.1 Specified Tools 3.1.2 Preliminary Checks Troubleshooting Troubleshooting at Unit Level 21 3.2 Troubleshooting at Unit Level Figure 3-1. Troubleshooting Flowchart for troubleshooting for motors and sensors. Identifying the Trouble 3.2.1 Printer / Scanner does not operate at all even with power turned on Figure 3-2. Fl owchart-1 Table 3-2. Ob servations and Troubleshooting Flowcharts 3.2.2 Error is detected Figure 3-3. Flowchart-2 3.2.3 Trouble related to Print Figure 3-4. Fl owchart-3 3.2.4 Paper feeding is not normally carried out Figure 3-5. Flowchart-4 3.2.5 Operation Panel faulty Figure 3-6. Fl owchart-5 3.3 Troubleshooting for Printer Table 3-3. Printer Errors (continued) Troubleshooting Troubleshooting for Printer 26 Troubleshooting Troubleshooting for Printer 27 Table 3-6. Diagnostics when carriage action is abnormal Table 3-7. Diagnostics when prin ting is erratic Troubleshooting Troubleshooting for Printer 28 Table 3-8. Diag no stics when printing is abnormal Table 3-8. Diagnostics when printing is abnormal (continued) EPSON Stylus PHOTO RX600/610, RX620/630 Revision C Troubleshooting Troubleshooting for Printer 30 Table 3-9. Diagnostics when feeder is abnormal Table 3-10. Diagnostics when paper ejection is abnormal Troubleshooting Troubleshooting for Printer 31 Table 3-11. Dia gnostics when printer stops during format Troubleshooting Troubleshooting for Scanner 32 3.4 Troubleshooting for Scanner Table 3-12. Scanner Errors at User Level Table 3-13. Observation of Trouble and Reference for Remedy Table 3-14. Scanner does not opera te fo r initialization Troubleshooting Troubleshooting for Scanner 33 Table 3-15. Carriage unit does not operate Table 3-16. Carriage operates but error indicated Table 3-17. Fluorescent lamp does not turn on Table 3-18. Picture can not be read clearly 3.5 I/F Concerned Troubleshooting This section describes the failure diagnosis on USB Interface, Memory Card Slot. Table 3-19. USB Interface error Table 3-20. Failure diagnosis concerned with Memory Card Troubleshooting Troubleshooting for Motors and Sensors 35 3.6 Troubleshooting for Motors and Sensors Table 3-21. Motor Resistance and Check Point Table 3-22. Senso r Check Page 4.1 Overview 4.1.1 Precautions 4.1.2 Tools 4.1.3 Screws Disassembly and Assembly Overview 39 4.1.4 Service Dispatch Standard Table 4-3. Check List (continued) 4.1.5 Stylus PHOTO RX600/610, RX620/630 Disassembly 4.2 Main Unit Removal 4.2.1 Panel Unit Removal 4.2.2 Scanner Unit Removal 4.2.3 Middle Housing Removal Page 4.3 Disassembly and Assembly of Panel Unit 4.3.1 Panel Circuit Board Removal 4.3.2 LCD ASSY Removal 4.3.3 Disassembly and Assembly of LCD ASSY 4.4 Disassembly and Assembly of Scanner Unit 4.4.1 Upper Housing Assembly Removal 4.4.2 CCD Module 4.4.3 Motor Assembly 4.4.4 HP Sensor Circuit Board Disassembly and Assembly Disassembly and Assembly of Printer Unit 50 4.5 Disassembly and Assembly of Printer Unit Flowchart 4-3. Disassembly Procedure for Printer Unit START 4.5.1 CR Scale 4.5.2 Carriage Unit Page 4.5.3 Printhead 4.5.4 ASF Unit Removal 4.5.5 Disassembly of ASF Unit 4.5.6 Power Unit 4.5.7 Front Frame Assembly 4.5.8 Front Paper Guide 4.5.9 Waste Liquid Pad EPSON Stylus PHOTO RX600/610, RX620/630 Revision C 4.6 Disassembly and Assembly of Other Parts 4.6.1 Damper Assembly 4.6.2 Stacker EPSON Stylus PHOTO RX600/610, RX620/630 Revision C 4.6.3 Main Board Unit EPSON Stylus PHOTO RX600/610, RX620/630 Revision C Page 5.1 Overview Adjustment Overview 65 5.1.1 Adjustment Items for Individual Units and Components Table 5-1. Adjustment Items for Individual Units and Components 1.Waste Liquid Pad replacement (p.59) 3. 1.Ink charge replacement (p.74) 1. 5.2 Adjustments by Adjustment Program 5.2.1 Overview 5.2.1.1 Installing the Adjustment Program 5.2.1.2 Starting the Adjustment Program 5.2.2 Adjustment 5.2.2.1 Market Setting (EEPROM initialization) 5.2.2.2 USB ID 5.2.2.3 Head ID 5.2.2.4 Head Angular Adjustment 5.2.2.5 1st Dot Position Adjustment 5.2.2.6 Bi-D Adjustment 5.2.2.7 PW Adjustment 5.2.2.8 Calorific Limitation Input 5.2.3 Maintenance 5.2.3.1 Head cleaning 5.2.3.2 Ink charge 5.2.3.3 Refurbishment For DOA 5.2.3.4 Waste ink pad counter 5.2.3.5 EEPROM data copy 5.2.4 Check Pattern print 5.2.4.1 Normal Paper Pattern 5.2.4.2 Photo Quality Paper Pattern 5.2.4.3 Nozzle check pattern Page 5.3 Firmware Uploading 5.3.1 Firmware Program File 5.3.2 Firmware Update Procedure 5.3.3 Update Error List Page 6.1 Overview 6.1.1 Maintenance of the Printer 6.2 Cleaning 6.3 Lubrication 6.3.1 Designated Lubricant 6.3.2 Lubrication Points of the Scanner Maintenance Lubrication 83 6.3.3 Lubrication Points of the Printer Maintenance Lubrication 84 Figure 6-6. Lubricating Poin ts (Ba ck of Main frame) Figure 6-5. Lubricati ng Points (Main Frame) Table 6-5. Designated Lubrication Points Maintenance Lubrication 85 Page 7.1 Connectors 7.1.1 Connector Assignments Page 7.3 Electric Circuit Diagrams Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix ASP List 103 7.5 ASP List This section shows the ASP list of Stylus PHOTO RX600/610, RX620/630. Table 7-2. ASP List Appendix ASP List 104 Table 7-2. ASP List (conti nued) Appendix ASP List 105 Table 7-2. ASP List (conti nued)