•Paper loads, but then jams.

The cut sheet feeder mode may be turned on (DIP switch 1-8 is on). When the cut sheet feeder is not in use, DIP switch 1-8 should be off.

The edge guides may be too far apart. Adjust the edge guides to the width of the paper.

The dimensions of the paper may exceed the specified

limitations. Use only paper sizes that are within the specified range. Multi-part forms cannot be used with this printer’s single sheet feeding system.

Continuous paper does not feed properly.

•When the LOAD/EJECT button is pressed, the platen does not rotate and paper does not feed.

You may be trying to feed paper using the control panel buttons while the printer is on line (ON LINE light on). Press the ON LINE button once to set the printer off line; then try feeding paper. After feeding paper, press the ON LINE button again to set the printer on line.

The paper release lever may be pushed back to the single sheet position. When using the tractor, be sure the paper release lever is pulled forward to the continuous paper position.

On the wide carriage printer, the paper release lever must be in the center position when using the built-in push tractor, and it must be in the forward position when using the optional pull tractor.

•When the LOAD/EJECT button is pressed, the platen rotates but paper does not feed.

Continuous paper may have already been in the paper path. (In this case, the paper feeds backward to the standby position.) Press the LOAD/EJECT button again to load the paper.

7-8 Troubleshooting