Troubleshooting

Paper doesn’t eject fully or is wrinkled

Possible cause

Solution

 

 

If the paper doesn’t eject fully, you may have set the wrong paper size.

Press the E load/eject button to eject the paper. Then make sure you select the correct paper size in your application or printer software. (See the paper specifications on page B-2 for the paper sizes you can print with.)

If it’s wrinkled when it comes out, the paper may be damp or too thin.

See the paper specifications on page B-2 for paper thicknesses you can print with, as well as environmental requirements for storage.

Paper doesn’t feed

Try this

Then do this

 

 

Remove the stack of paper from the sheet feeder.

Check that the paper:

◗Isn’t curled or creased.

◗Isn’t too old (see page 3-3 or your paper packaging for more information).

◗Isn’t loaded above the arrow on the left edge guide.

◗Isn’t jammed inside the printer. (If the S paper out light is flashing, paper is jammed.)

Then reload the paper as described on page 3-2, making sure the left edge guide is adjusted to fit the paper’s width.

Paper jams inside the printer

Try this

Then do this

 

 

Turn off your printer, open the cover, and remove all the paper that’s inside, including any small pieces that may have torn off.

Reload the paper as described in the Getting Started guide and Chapter 3. If your paper jams frequently, make sure you:

◗Use smooth, high-quality paper, loaded printable side up.

◗Fan the stack and then even the edges before loading it.

◗Don’t load paper above the arrow mark on the left edge guide.

◗Adjust the left edge guide to fit the width of your paper.

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