Troubleshooting
The printed image has incorrect or missing colors
Possible cause | Solution |
The Ink option is set to | Change the Ink setting to Color. See page |
Black. | page |
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The printable side of the | Remove the paper and reload it with the printable side face up. |
paper is face down. | See page |
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The Halftoning and Color | Use the correct settings for the project you’re printing, following |
Adjustment Mode options | the instructions on page |
are set incorrectly for your |
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document type. |
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The ICM (Windows 95) or ColorSync (Macintosh) settings are incorrect for your document.
Use the Automatic mode setting or choose a different project type or Rendering Intent setting (Macintosh). See Chapter 2 for more information.
The ink cartridges are low on ink or one or more ink colors are empty.
Check the B black and A color ink out lights to see which cartridge you may need to replace. See page
The colors displayed on your monitor don’t match the printed colors.
Because your monitor and printer use different technologies to represent colors, your printed colors cannot exactly match the colors you see on your monitor screen. Use the ICM (Windows 95) or ColorSync (Macintosh) settings. See page
The color settings in your application software need adjustment.
You may be able to adjust various color settings in your application software. See your software documentation for more information.
The printed image is blurry or smeared
Possible cause | Solution |
The loaded paper is | Remove the paper and reload a new stack with the printable side |
damaged, old, or dirty. | face up. See page |
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The printer’s thickness | Set the thickness lever to the + position and try printing again. See |
lever is in the 0 position. | page |
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The paper is damp or the | Remove the paper and reload a new stack with the printable side |
printable side is face down. | face up. See page |
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You loaded special media | Follow the special media loading instructions on page |
without a support sheet. | the paper packaging for media that require support sheets. Also try |
| loading your media one sheet at a time. |
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