Troubleshooting

Multiple pages feed at the same time

Try this

Then do this

 

 

Remove the stack of paper from the printer.

◗Make sure the paper isn’t too thin (see the paper specifications on page B-2).

◗Fan the edges of the stack of paper to separate the sheets.

◗Reload the paper as described in the Getting Started guide and in Chapter 3.

◗Make sure the paper edge guides are snug against the edge of the paper.

◗If too many copies of a page or document are printing, check the Copies settings in both the printer software and your application program. See page 2-12 (Windows) or page 2-17 (Macintosh) for more information.

 

Solving Miscellaneous Printout

 

Problems

 

If your printout results are not what you expected, try these

 

solutions.

Characters are incorrect or garbled

 

 

Possible cause

Solution

Your printer is not the

Select your printer as the default Windows printer. See your

Windows default printer.

Windows documentation or Windows online help for instructions.

 

 

Your printer is not selected

Open the Chooser and select your printer. See the Getting Started

in the Macintosh Chooser.

guide for instructions.

 

 

If you’re using background

Open the Extensions folder, EPSON folder, and Spool folder. Then

printing on a Macintosh,

delete any queued files. Increase the memory requirements for

spooled data may be

EPSON Monitor3, following the instructions on page 4-14.

corrupted.

 

AppleTalk is activated on a Macintosh.

If your printer is connected to the printer port, open the Chooser and make sure AppleTalk is inactive. Then turn your computer off and back on.

Printing is stalled.

In Windows, delete the stalled print jobs in Spool Manager (see

 

page 4-4 for instructions). On a Macintosh, select the stalled print

 

jobs in EPSON Monitor3 (see page 4-15) or open the Extensions

 

folder, EPSON folder, and Spool folder, and then delete any

 

queued files.

 

 

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