B-4 Contacting Customer Support
LProof Sign-off:
Ohtera _______
Fujimori _______
Pipa _______
R4C3700
Rev.D
A5 size APPB.FM
4/21/99 Pass 0
Your dealer
Don’t forget that your dealer can often help identify
and resolve problems. The dealer should always be
the first call for advice on problems. They can often
solve problems quickly and easily as well as give you
advice on the next step to take.
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to
make sure our clients have access to advice. Operators
on the Helpdesk can aid you in diagnosing hardware
and software problems. They can also advise you on
the latest EPSON products and where the nearest
dealer or service agent is located. Many types of
queries are answered here.
The Helpdesk numbers are:
Phone: (02) 9903 9040
Fax: (02) 9903 9189
We encourage you to have all the relevant information
on hand when you ring. The more information you
prepare, the faster we can help solve the problem. This
information includes the User's Guide for your EPSON
product, type of computer, operating system,
application programs, and any other information you
feel is required.
For Singapore Users Contact the telephone and fax numbers below.
Phone: (065) 337-7911
Fax: (065) 334-1185
For Hong Kong Users To obtain technical support as well as other aft er-sale s
services, users are welcome to contact EPSON Hong
Kong Limited.
Internet home page
EPSON Hong Kong has established a local home page
in both Chinese and English on the Internet to provide
users with the following information.
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of EPSON camera software
Users can access our World Wide Web home page at:
http://www.epson.com.hk.