Solving Problems 57
Where To Get Help
EPSON provides technical assistance through elec tronic support
services 24 hours a day, as listed in the following table.

Telephone Support Services

To use the EPSON PrivateLine Support service, call (800) 637-7661
and enter the PIN on the EPSON PrivateLine Support card included
in your owner’s kit. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6 AM to 6 PM,
Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday
■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■Product name (EPSON PowerLite TW100)
■Product serial number (located on the bottom of the projector)
■Computer configuration
■Description of the problem
Service Access
World Wide Web From the Internet, you can reach EPSON’s product
support page at http://support.epson.com. After
selecting your product, you can access
troubleshooting information, download product
documentation, and receive technical advi ce
through e-mail.
Presenters Online Access tips, templates, and training for developing
successful presentations at
http://www.presentersonline.com