Solving Problems 57
Where To Get Help
EPSON provides technical assistance through elec tronic support
services 24 hours a day, as listed in the following table.

Telephone Support Services

To use the EPSON PrivateLine Support service, call (800) 637-7661
and enter the PIN on the EPSON PrivateLine Support card included
in your owner’s kit. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6 AM to 6 PM,
Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday
Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
Product name (EPSON PowerLite TW100)
Product serial number (located on the bottom of the projector)
Computer configuration
Description of the problem
Service Access
World Wide Web From the Internet, you can reach EPSON’s product
support page at http://support.epson.com. After
selecting your product, you can access
troubleshooting information, download product
documentation, and receive technical advi ce
through e-mail.
Presenters Online Access tips, templates, and training for developing
successful presentations at
http://www.presentersonline.com