Solving Problems 195

 

 

Problem

Solution

 

 

Nothing prints.

Turn off the printer and computer. Make sure the interface cable is securely

 

plugged in. Then restart the printer and computer.

 

Make sure the interface cable meets the requirements; see page 13 or 14.

 

The printer port setting doesn’t match the printer connection port

 

(Windows).

 

Windows Vista: Click > Control Panel > Hardware and Sound >

 

Printers. Right-click the icon for your printer, then select Properties. Click

 

the Ports tab and make sure your printer port is selected.

 

Windows XP: Click Start > Control Panel > Printers and Other Hardware

 

> Printers and Faxes. Right-click the icon for your printer, then select

 

Properties. Click the Ports tab and make sure your printer port is selected.

 

Download and install the latest driver for Macintosh or Windows from the

 

Epson website at www.proimaging.epson.com.

 

 

 

Solving Miscellaneous Printing Problems

 

If your printouts are not what you expected, try the suggestions below:

 

 

Problem

Solution

 

 

Your print has incorrect or garbled characters.

Make sure your software is installed correctly and the printer is selected.

Clear any stalled print jobs.

Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends.

Your print has incorrect

Check the page size or paper size settings in your application. Make sure

margins.

they are within the printer’s printable area.

 

Make sure the Paper Size and Borderless settings in your printer software

 

are correct for the paper you’re using.

 

Paper is loaded incorrectly. Follow the instructions beginning on page 57 to

 

reload the paper. Make sure PAPER SKEW CHECK is ON in the control panel

 

menu.

 

The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is

 

incorrect. See page 227 for more information.

 

 

Your image is inverted.

Turn off the Flip Horizontal or Mirror Image setting in your printer software.

 

See page 95 or page 111 (Mac OS X) or page 137 (Windows) for

 

instructions.