Printing

ProblemSolution

The print is faint or uneven.

Rots are missing in the printed characters or graphics.

A B C D

The printing on envelopes in either faint or too dark.

The printout has a blurred appearance.

ABCD

The print head nozzles may be clogged. Press the ON LINE button to set the printer off line. Then press both the ON LINE and LINE FEED buttons to start the print head cleaning cycle. You may need to repeat this cycle more than once. If printed results are still missing specific dots after cleaning the print head several times, the print head may be damaged.

The gap between the print head and the platen may not be correct. Adjust the gap between the platen and print head using the paper thickness lever. Refer to 2-23.

You may not be using the correct type of paper for your printer. Make sure the surface of the paper is not too rough or too smooth. Although most types of business correspondence quality paper works well with the SQ, you should always test the paper you want to use before buying it in large quantities.

You may not be printing on the correct side of your paper. Test both sides of your paper to determine which gives you the best quality.

7-6 Troubleshooting