188
188 |Solving Problems
Blank paper is printed. ◗Make sure your software is installed correctly and the printer is selected.
◗Make sure the Paper Size setting in your printer software is correct for the
paper you’re using.
◗Make sure the Paper Source setting in your printer software is correct.
A ruled line on your print
appears to shift.
◗Align the print head as described on page 156.
◗Run a nozzle check and cleaning cycle; see page152.
Color images print in black
only.
◗Make sure the Color setting is correct in your printer software.
The printer continues to feed
paper after you have
cancelled a job.
◗Press the Pause/reset button on the printer to clear any print job data
in the printer’s buffer and reset the printer.
◗Make sure the paper source is set correctly.
Roll paper cannot be cut. ◗The paper cutter may be dull. Follow the instructions on page 162 to replace
the cutter.
◗Make sure appears on the LCD display. If not, press the lPaper
Source button to select this setting. Also check the Auto Cut settings in your
printer software.
Printing is too slow. ◗Turn on the High Speed setting. See page 108 for instructions.
◗Choose a lower resolution in your printer software for faster printing.
◗Clear space on your hard drive or run a defragmentation utility.
◗Don’t run too many applications at the same time.
◗Turn off virtual memory.
◗Add RAM to your system.
◗Try printing when there is less traffic on the network, or move the printer to a
different network segment.
Problem Solution