Troubleshooting | Ericsson CF388, CH388 specification

TROUBLESHOOTING

Omnipoint services are 100% digital, so they’re more reliable than conventional cellular phone service.

But because your handset operates over radio frequencies, you may experience difficulties in some locations – therefore you should never rely solely upon your handset for essential communications in emergencies. (See your Ericsson User’s Manual for additional important information.)

Here’s a quick set of notes and troubleshooting tips:

If you have a weak signal or see the message “NO NETWORK” on your handset display:

>If you’re inside a building, try moving close to an outside window.

If the “KEYLOCK” message is displayed:

>Press the left Ckey, followed by F. This will unlock your keypad.

If the indicator light on top of your handset blinks red:

>Your battery is becoming exhausted and needs recharging or replacing. (See p. 17 for information.)

If your long distance call won’t go through:

>Remember to enter 1plus the area code if calling long distance.

If you have a poor connection:

>The problem may be at the other end; press Gto cancel the connection and place your call again.

>You may be calling from a fringe coverage area. Check your coverage map. Check the signal strength indicator on your handset display. Notify Omnipoint Customer Care if you consistently have trouble in a particular location when coverage is available according to your Omnipoint coverage map.

If you hear a tone while on a call:

>Your battery may be low. A long tone warns you that about two minutes of calling power remain. Short tones tell you that battery power is exhausted and your handset will shut off.

>Another call may have come in for you. (See p. 45 for notes on how to use Call Waiting/Call Hold.)

If your handset or SIM Card is lost or stolen:

>Don’t delay! Notify Omnipoint Customer Care immediately at 1-888-OMNI-611. We can deactivate your SIM and help prevent unauthorized use.

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Ericsson CF388, CH388 Troubleshooting, If you hear a tone while on a call, If your handset or SIM Card is lost or stolen

Contents

Omnipoint Customer Care OMNI-611 WHAT’S in Your Omnipoint KIT Word About Your User Guide Table of Contents SAY Hello to Omnipoint You can do this in any of three ways LET’S GET StartedNow you’re ready to activate your Omnipoint account Your Ericsson User’s Manual Suggestion For Your First CallALL the Basics Your Handset Keypad. The familiar number keys you’ll find on any phone Your Keypad Here’s a review of the basics Here’s what the display symbols mean KeylockPress Fto unlock your keypad Your Display Using Menus Placing & Receiving CallsTo make a call, just follow these simple steps To end your call, press G Roaming Emergency CallsTo make an emergency call Dial the emergency number Press Fto connect your call Clock Mode lets you select am/pm mode or 24-hour mode Calling Information FunctionsCalculator & Clock Functions SET Clock lets you set the clock in hours/minutes and am/pm Charging Your Battery Removing & Replacing Batteries Your SIM Card If Your SIM Card Or Handset Is Lost Call Customer Care immediately at 1-888-OMNI-611More than a Phone Speed-Dial from your Phone Book When you receive a message, here’s what happens Word about MessagesThree Kinds Of Messages Receiving a Message Reading Messages Sent indicates that your message has previously been sentOLD tells you that a message has already been read Text Message Storage Capacity Using Your Answering Machine To Set Up Your Answering MachineDial A123 Notification That You Have a Message Listening To Your Messages To save the message being played, pressTo Reach Your Answering Machine Mail Answering Machine Function Chart Your Voice Message CapacityConvenience of Autoplay Automatic Date/Time Information Call Forwarding To Your Answering Machine Changing Your Password or NameAdvanced Message Services Getting Numeric Paging Messages Getting Short E-MAIL MessagesShort E-Mail From The Internet For example 19179079988@omnipoint.net Sending Short E-MAIL Messages Short E-Mail To The Internet Here’s how to create the above message Press BTo enter a space, press the 1key once Using Caller ID Omnipoint Caller ID FeaturesBlocking Outgoing Caller ID Press A67, plus the number you are calling Exceptions To Caller ID To Cancel Call Waiting Using Call WAITING/CALL HoldYou can also switch back and forth between two calls Using Call Forwarding To Cancel Forward All Calls Your Personal Phone Book To recall a number if you know the name Redialing The Last Number You Called SPEED-DIALING From Your Phone BookUse the CDkeys to bring up the Phone Book menu. Press F Other Advanced Services Here’s a brief description Your Monthly Statement FACTS, TIPS, OptionsOn The Inside Back Cover If your handset or SIM Card is lost or stolen TroubleshootingIf you hear a tone while on a call Getting Assistance Other Ways To Contact OmnipointTo send a fax to Omnipoint, dial You can also write to us at Using Your Handset Safely Take Care Of Your Handset Handset Accessories Glossary of Terms Reference Notes & NumbersYour Account No Your SIM Card No Your Handset Imei No