Troubleshooting
7 Troubleshooting
This chapter provides some tips and solutions for resolving some of the problems that might encounter while installing or using your modem.
7.1The USB Cable Connected First
If the USB cable is connected between the modem and the PC before the Installation CD is inserted, the "Add/Found New Hardware Wizard" will start indicating that new drivers are required. If this is the case, follow the steps below:
1Disconnect the USB cable from the PC.
2Click Cancel in the "Add/Found New Hardware Wizard" window to exit the wizard.
3Remove and insert the Installation CD again to start the modem installation procedure.
7.2The Modem is not Detected by Your System
If the installation procedure fails due to that the modem cannot be detected by your system, try the following:
Cause | Solution |
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|
The modem is not connected properly to the USB | Check that the modem and the USB cable are |
port, the USB port may be faulty or the modem is | connected properly to the USB port. |
not installed properly. | Disconnect the USB cable from the modem, wait |
| |
| for some seconds before reconnecting it. |
| Restart the computer. |
| If possible, verify that the USB cable is not faulty |
| by connecting it to another USB device. |
| Remove the previous installation (uninstall), |
| disconnect the USB cable and reinstall the modem |
| according to instructions in the "Installation |
| Procedure" chapter or in the provided Quick |
| Installation Guide. |
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|
7.3Checking Modem Status
By observing the LEDs on your modem you can check if the device is functioning properly according to the table below:
| LED | Status | Description |
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| USB | On | Power On |
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| Off | Power off or Suspend mode |
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| ADSL | Flashing | ADSL line is "training" to achieve the optimum transmission rate. |
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| Solid | ADSL link is established and ready for use. |
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| Off | No signal. |
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32 (47) |
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| EN/LZT 108 6429 R1 |
|
May 2003
