Troubleshooting

Power on the input and output devices and the switcher. The image should appear on the screen, and sound should be audible.

If the image does not appear or there is no sound

1.

Ensure that all devices are plugged in and receiving power. The switcher’s

 

power LED ( ) lights if the it is receiving power and an active sync signal.

2.

Check the cabling, connector wiring, and grounding, and make adjustments

 

as needed.

3.

To test the system setup and output, substitute a video or audio/video test

 

generator for one of the input devices.

4.

Use the control software or a control system to verify that the audio and/or

 

video is not muted or set to input 0.

5.If no signal is being output from the Monitor Out port, check which Monitor Out mode has been selected. You may need to change the setting to another mode to obtain the desired output. See pages 3-7, 3-8, and 4-10.

6.Call the Extron S3 Sales and Technical Support Hotline if needed.

If the switcher does not respond to controls

1.

Executive mode 1 or 2 may be active. To disable either executive mode, press

 

and hold input buttons 1 and 4 for 3 seconds, then release them when the

 

input LEDs blink. Executive modes can also be disabled via RS-232 control.

2.

Via RS-232 verify that the configurable inputs (inputs 3 and 4 on the

 

MLS 304MA or MLS 304SA; inputs 4, 5, and 6 for the MLS 406/MLS 406MA/

 

MLS 406SA) have been set up for the correct input type (RGB or composite

 

video).

3.If audio input 0 (audio mute) is selected (via RS-232), rotating the Volume knob does not affect the volume, since an active audio input is not selected. Select an active audio input.

4.If you have just updated the switcher’s firmware (see chapter 4, Serial Communication), and the power LED lights but the switcher does not respond to front panel input selections or volume adjustments, you may need to reset the unit to factory defaults (see page 3‑4, Resetting the switcher, or page 4‑6, Zap command).

5.Call the Extron S3 Sales and Technical Support Hotline if the switcher still does not respond after you have performed steps 1 through 4.

PRELIMINARY

MLS 304 Series, MLS 406 Series • Operation and Setup

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Extron electronic MLS 406SA, MLS 304SA, MLS 304MA manual Troubleshooting, If the image does not appear or there is no sound