March 2004

Manual 599082

Customers Complaint Coffee/Tea Stains left in Cups

Cause of problem

(1)

How to resolve the problem

Not enough detergent being used. To remove these stains requires a stronger concentration of detergent in the water.

More detergent is also required in hard water areas as minerals in the hard water reduce the effectiveness of the detergent.

Fill the main-wash detergent cup to the top & for best results also fill the pre-wash detergent cup. Run on normal or heavy cycles not Eco.

Cause of problem (2)

How to resolve the problem

The product is being over loaded which is preventing water reaching the cups on the upper cup racks.

Advise customer of correct loading.

Customers Complaint Dishes have blotchy marks on them that look like water stain

marks not food

Cause of problem

How to resolve the problem

Not enough rinse aid being used. The water is not soft enough during the final rinse and therefore hard water droplets containing impurities are drying on the dishes instead of running off during the dry cycle.

Confirm that the customer is using rinse aid.

The rinse aid may need to be turned up to a higher setting (4 or 5 lights) and for optimum dry performance run the DishDrawer on normal or heavy cycles not Eco.

Check that the rinse aid dispenser is dispensing correctly in diagnostics.

Customers Complaint Glasses & Cutlery have a Cloudy White film on them and/or Plates

have a White Chalky film on them

Cause of problem

How to resolve the problem

Hard water & not enough detergent being used. Minerals from the water are building up on the dishes or the Water Softener is not set to the correct Water Hardness Level or is faulty.

Once this film forms on the dishes it cannot be removed by normal running in the dishwasher. The dishes will need to be cleaned by soaking them in an acidic solution such as white vinegar and water.

Where a Water Softener is not fitted;

To prevent the build up re-occurring the customer will need to fill both the main-wash

&pre-wash detergent cups to the top with a power detergent and we would recommend running on normal cycles.

In problem areas with very hard water the customer may need to use a detergent additive designed for use in hard water areas or fit a water softener to the incoming water supply.

Where a Water Softener is fitted;

Set the Water Softener for the correct local Water Supply hardness. Check that the Water Softener is functioning correctly in Diagnostics;

C1 Water Softener Diverter Valve

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Fisher & Paykel DD603M, DD603HM, DD603IH, DS603M, DS603IH, DS603H Customers Complaint Coffee/Tea Stains left in Cups
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DS603 I, DS603H, DS603IH, DS603M, DD603I specifications

The Fisher & Paykel DS603 is an innovative and highly efficient dishwasher designed to streamline the dishwashing process while providing exceptional cleaning performance. As part of Fisher & Paykel’s commitment to sustainable living and user-friendly design, the DS603 is packed with features that enhance both functionality and convenience in the kitchen.

One of the standout features of the DS603 is its unique Drawer Dishwasher design. Unlike traditional dishwashers, which have a single, large compartment, the DS603 offers two separate drawers that can be independently operated. This allows users to run smaller loads without the need to fill an entire dishwasher, making it ideal for smaller households or quick cleanups. Additionally, each drawer can accommodate different wash cycles, enabling users to tailor the washing process for delicate glassware or heavily soiled pots and pans.

The DS603 also incorporates a variety of wash programs, including Eco, Fast, and Heavy options, ensuring that dishes are cleaned thoroughly no matter the level of soiling. The Eco wash program is particularly notable, as it uses less water and energy while still providing superb cleaning performance, aligning with modern sustainability goals.

In terms of technology, the DS603 features SmartDrive™ technology, which utilizes a direct current motor that adapts to the load size and type, optimizing the wash performance while minimizing noise. This whisper-quiet operation makes it perfect for open-plan living spaces, ensuring that household activities continue smoothly without the interruption of loud washing cycles.

Another impressive characteristic of the DS603 is its adjustable racking system. Users can configure the interior of the dishwasher to accommodate a variety of dish sizes and shapes, from tall wine glasses to bulky pots. This adaptability enhances user convenience and maximizes the efficiency of each wash cycle.

Furthermore, the DS603 is equipped with a robust water filtration system that ensures clean water is used throughout the washing process. This not only improves washing results but also protects the dishwasher’s internal components from buildup and residue.

The Fisher & Paykel DS603 stands out as a versatile, eco-friendly appliance that combines cutting-edge technology with a user-centric design. Its unique dual-drawer system, customizable wash options, and efficient water use make it a top choice for modern kitchens, reflecting Fisher & Paykel’s dedication to creating quality home appliances that simplify everyday life while being kind to the environment.
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