March 2004 | Manual 599082 |
Customers Complaint Coffee/Tea Stains left in Cups
Cause of problem
(1)
How to resolve the problem
Not enough detergent being used. To remove these stains requires a stronger concentration of detergent in the water.
More detergent is also required in hard water areas as minerals in the hard water reduce the effectiveness of the detergent.
Fill the
Cause of problem (2)
How to resolve the problem
The product is being over loaded which is preventing water reaching the cups on the upper cup racks.
Advise customer of correct loading.
Customers Complaint Dishes have blotchy marks on them that look like water stain
marks not food
Cause of problem
How to resolve the problem
Not enough rinse aid being used. The water is not soft enough during the final rinse and therefore hard water droplets containing impurities are drying on the dishes instead of running off during the dry cycle.
Confirm that the customer is using rinse aid.
The rinse aid may need to be turned up to a higher setting (4 or 5 lights) and for optimum dry performance run the DishDrawer on normal or heavy cycles not Eco.
Check that the rinse aid dispenser is dispensing correctly in diagnostics.
Customers Complaint Glasses & Cutlery have a Cloudy White film on them and/or Plates
have a White Chalky film on them
Cause of problem
How to resolve the problem
Hard water & not enough detergent being used. Minerals from the water are building up on the dishes or the Water Softener is not set to the correct Water Hardness Level or is faulty.
Once this film forms on the dishes it cannot be removed by normal running in the dishwasher. The dishes will need to be cleaned by soaking them in an acidic solution such as white vinegar and water.
Where a Water Softener is not fitted;
To prevent the build up
&
In problem areas with very hard water the customer may need to use a detergent additive designed for use in hard water areas or fit a water softener to the incoming water supply.
Where a Water Softener is fitted;
Set the Water Softener for the correct local Water Supply hardness. Check that the Water Softener is functioning correctly in Diagnostics;
C1 Water Softener Diverter Valve
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