Fisher-Price J9562, J9561, J4390 Problems and Solutions Guide, Problem Possible Cause Solution

PROBLEMS AND SOLUTIONS GUIDE

IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations, toll-free at 1-800-348-0751between 9 AM - 7 PM (EST) Monday through Friday or 11 AM - 5 PM (EST) Saturday. Or, contact your local Power Wheels® authorized service center. For the location nearest you, please visit us on-line at www.powerwheels.com, or call 1-800-348-0751.

PROBLEM	POSSIBLE CAUSE	SOLUTION
Vehicle does not run	Undercharged battery	Charge the battery. A new battery should have been charged for
		at least 18 hours before using the vehicle for the fi rst time.
		After fi rst-time use, recharge the battery for at least 14 hours
		after each use. Never charge the battery longer than 30 hours.
		Check all connectors. Make sure the charger connector is plugged
		into the battery, and that the charger is plugged into the wall.
		Make sure power flow to the wall outlet is “ON”.
	Charger is not working	There is no sure way to tell if your charger is working unless you
		have a volt meter. If you suspect there is a problem with your
		charger, contact your local Power Wheels® authorized service
		center. They can test your charger for you.
	Tripped thermal fuse	The built-in thermal fuse may “trip” and shut down operation of
		the vehicle if the vehicle is overloaded or the driving conditions too
		severe. Once a fuse has "tripped", remove your foot from the pedal
		and wait 25 seconds before operating the vehicle again. To avoid
		repeated automatic shutdowns, do not overload the vehicle by
		exceeding the 130 lb. (59 kg) maximum weight capacity or by
		towing anything behind the vehicle. Do not drive up hills or run
		into fi xed objects, which can cause the wheels to stop spinning
		while power is still being supplied to the motors. If a thermal fuse
		continually trips, contact your local Power Wheels® authorized
		service center.
	Loose wire or loose connectors	Check all wires and connectors. Make sure the motor harness
		connector is plugged into the battery, and that there are no loose
		wires around the motors.
	Dead battery	If your battery is old or if you have not followed Battery Care
		instructions, your battery may be dead. If you are unsure whether
		or not the battery is dead, you can have it tested at your local
		Power Wheels® authorized service center.
	Electrical switch damage	The electrical switches can become corroded due to exposure to
		water or moisture, or can jam due to loose dirt, sand or gravel.
		Contact your local Power Wheels® authorized service center for
		diagnosis and repair.
	Motor damage	Contact your local Power Wheels® authorized service center for
		diagnosis and repair.
Vehicle was running but	Loose wire or loose connectors	Check all wires and connectors. Make sure the motor harness
suddenly stopped		connector is plugged into the battery, and that there are no loose
		wires around the motors.
	Tripped thermal fuse	The built-in thermal fuse may "trip" and shut down operation of
		the vehicle if the vehicle is overloaded or the driving conditions too
		severe. Once a fuse has "tripped", remove your foot from the pedal
		and wait 25 seconds before operating the vehicle again. To avoid
		repeated automatic shutdowns, do not overload the vehicle by
		exceeding the 130 lb. (59 kg) maximum weight capacity or by
		towing anything behind the vehicle. Do not drive up hills or run
		into fi xed objects, which can cause the wheels to stop spinning
		while power is still being supplied to the motors. If a thermal fuse
		continually trips, contact your local Power Wheels® authorized
		service center.

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