Fortress Bridge: Troubleshooting
117
Chapter 8Troubleshooting
Problem Solution
You are unable to
access the Bridge GUI.
Verify the Bridge’s physical connection:
• from an Ethernet port on a computer or a network switch to one of the
Bridge’s unencrypted internal LAN ports.
—or—
• from a computer running the Fortress Secure Client in the Bridge’s
encrypted zone.
Verify the browser link:
• the computer you are using to access the Bridge GUI is in the same
subnet as—or has a network route to—the Bridge’s
IP address.
• you are using https (hypertext transfer protocol with Secure Socket
Layer), rather than simple http to connect to the Bridge GUI.
• you are using the correct IP address and subnet mask to connect
(the default is 192.168.254.254, subnet mask 255.255.255.0).
• if you just changed Bridge’s IP address, you have closed the browser
window you last used to access the Bridge GUI and opened a new
browser window to access its new address.
Verify the Bridge GUI’s accessibility:
• the Bridge GUI has not been disabled in the Bridge CLI.
• no one is logged on to the Bridge CLI.
• the Bridge’s IP address has not changed.
You are unable to
access the Bridge CLI.
• Verify that your serial application is using the correct settings:
bps=38400, data bits=8, parity=none, stop bits=1, flow control=none
• If you are connecting directly to the Bridge’s Console port, verify the
physical connections.
• If you are connecting remotely, verify that SSH has been enabled
through the Console port. (SSH is disabled by default.)