115
Troubleshooting
Problems and Solutions
Problem Solution
Pictures are mottled.
A slow shutter spee d is selected a t high temperat ures: This is normal and doe s not indicated a mal-
function.
The camera has bee n used continuo usly at high temp eratures or a tem perature war ning is displaye d: Turn
the camera off and wait for it to cool down.
Sounds made by the
camera are recorded with
movies.
Intelligent Face Detection is on : Turn Intelligent Face Detection off (P 55).
Playback
Problem Solution
Pictures are grainy. The pictures were taken with a different make or model of camera.
Playback zoom unavail-
able. The picture has been saved at a, or is from another make or model of camer a (P 60).
No sound in voice memo
and movie playback.
The camera is in sil ent mode: Turn silent mode off (P 101).
Playback volume is t oo low: Adjust playback volume (P 104).
The microphone w as obstruct ed: Hold the camera correc tly during recording (P 2).
The speaker is obst ructed: Hold the c amera correctly during playback (P 2).
Selected pictures are not
deleted.
Some of the pictures selec ted for d eletion are protected. Remove protec tion using the device
with which it was originally applied (P 96).
File numbering is unex-
pectedly reset.
The battery-chamber cover was o pened while the camera was on. Turn the camera of f before
opening the battery-chamber cover (P 15).