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| 8.2 Troubleshooting |
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| Symptom |
| Check this item | Remedy |
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| Scanning does not start | Is the scanner showing an error code? | Note down the displayed mes- | |
| when the [Scan] or | (Does "U" or "E" appear on the Func- | sage, and take the appropriate | |
| [Send to] button is | tion Number display of the scanner?) | action subject to the displayed | |
| pressed. |
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| message. |
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| Does any error message appear on the | Take the appropriate action sub- | |
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| ject to the displayed message. | ||
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| Turn off the | Check whether there is a problem | |
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| USB cable. Does the problem persist | with the USB cable or the scan- | |
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| even after you turn on the power | ner. | |
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| again? |
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| Turn off the | Check whether there is a problem | |
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| network cable. Does the problem per- | with the network cable or the net- | |
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| sist even after you turn on the power | work (such as hub, router). | |
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| again?. |
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| 1. | Is the network cable connected? | Check whether there is a problem | |
| appear in the [Select | 2. | Is the Hub turned on? | with the network cable or the net- |
| Scanner] tab of the fi- | 3. | Is the | work (such as hub, router). |
| 5000N Software. |
| rectly? | |
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| (Unable to communi- | 4. | Is the |
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| cate over the network) |
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| A message informing | Verify in the | Start the | |
| that scanner is not found | lowing points: | check whether there is a problem | |
| appears during scan- | 1. | Is the | with the network settings or |
| ning. | |||
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| "favorite"? | whether the | |
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| 2. | ||
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| Is the scanner connected to the fi- | correctly. | |
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| 5000N? | |
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| 3. | Does the |
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| tive" in the [Scanner Select] tab? |
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| 4. | Did you set the |
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| connection using DCHP configura- |
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| tion? |
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8
Troubleshooting
| 89 | |
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