8.1 Error Messages and Remedies

 

 

 

 

 

 

 

 

 

Message

Remedies

 

 

Unable to capture fingerprint.

• Verify that you are placing your finger in the correct

 

 

position. Refer to "APPENDIX Using User Authentica-

 

 

Place finger on sensor correctly

 

 

tion by Fingerprint" (page 1)

 

 

 

 

 

 

• During fingerprint registration, do not remove your fin-

 

 

 

ger until the beep sounds.

 

 

Capturing failure

Your fingerprint cannot be captured as your finger is wet.

 

 

Your finger is wet.

Clean your registered finger. Also, moisten a cloth with

 

 

Please wipe finger and sensor.

Cleaner F1 and wipe the sensor’s surface lightly.

 

 

 

 

 

 

User is not registered.

Place the finger that is registered on the sensor.

 

 

 

(This message disappears after 3 seconds and the device

 

 

 

returns to logout status)

 

 

 

 

 

 

Invalid ID number

Check your ID number, and enter the correct ID number.

 

 

 

 

 

 

The PIN is incorrect

Check your PIN, and enter the correct PIN.

 

 

 

 

 

 

The New PIN entries do not

Check whether the PIN is incorrect.

 

 

match

 

 

 

 

 

 

 

This fingerprint is not registered.

Do the following:

 

 

 

• Change your finger position on the fingerprint sensor.

 

 

 

• Check with the PIN whether you are a registered user.

 

 

 

• Check whether it is a different finger that has been

 

 

 

registered.

 

 

 

• Register your finger again.

 

 

 

 

 

 

Unable to register fingerprint.

Refer to "APPENDIX Using User Authentication by Fin-

 

 

Please register again.

gerprint" (page 1) and register your fingerprint again.

 

 

 

 

 

 

Unable to register this finger.

The finger may not be in optimal condition (extremely dry

 

 

Register different finger.

skin, wounded, etc.) for registration. Register another fin-

 

 

 

ger.

 

 

 

 

 

 

Failed to save fingerprint data

Register your fingerprint again. If the problem persists,

 

 

 

turn off and on the power, and configure the fingerprint

 

 

 

settings again.

 

 

 

 

 

 

Invalid IP address

Check whether the IP address entered is incorrect.

 

 

 

 

 

 

Invalid subnet mask

Check whether the subnet mask entered is incorrect.

 

 

 

 

 

 

Invalid gateway address

Check whether the gateway address entered is incorrect.

 

 

 

 

 

 

Invalid DNS server address

Check whether the DNS entered is incorrect.

 

 

 

 

 

 

Host connection failure due to

Check the following:

 

 

time-out

• fi-5000N is connected via network to the PC specified

 

 

 

by the logged-in user.

 

 

 

• The PC specified by the logged-in user is running.

 

 

 

• fi-5000N Software is installed on the PC specified by

 

 

 

the logged-in user.

 

 

 

• The trigger port settings for fi-5000N and the settings

 

 

 

for the PC specified by the logged-in user are identical.

 

 

 

 

 

8

Troubleshooting

fi-5000N Operator’s Guide

 

83