Fujitsu fi-5000N 8.3 Items to Check Before Asking for Repair

8.3 Items to Check Before Asking for Repair

Collect the following information before you contact the dealer where you bought the scanner or an authorized FUJITSU scanner service provider.

Item to check	Example	Remarks
Model	fi-5000N	For details on the model
		name refer to "8.4 Checking
		Labels on the fi-5000N" (page
		91)".
Serial number	000001	For details on the serial num-
		ber refer to "8.4 Checking
		Labels on the fi-5000N" (page
		91)".
Production date	2004-12	For details on production date
	(December, 2004)	refer to "8.4 Checking Labels
		on the fi-5000N" (page 91)".
Firmware version	0700	For details on how to check
		the firmware version, refer to
		"3.10 Displaying Device Infor-
		mation" (page 25)
Date of purchase	2004/12/11
Symptoms	There is no response when	Explain the symptom as much
	pressing the [SET] button.	as possible.
Frequency of	Once a week
malfunction
Type of OS	Windows XP (with SP2)
(Windows®)
Connected Scanner		For details of the scanner
Information:	fi-4220C2	information, refer to the Oper-
Model		ator’s Guide of the connected
Serial Number	00001
		scanner.
Production date	2004-11 (November, 2004)
Date of purchase	2004-12 (December, 2004)
Scanner driver name and	FUJITSU TWAIN 32
version	V 9.16.5
Scanning Application	ScandAll 21, V4.2.31
name and version

90