Appendix D Network Connection Troubleshooting■Checking Basic Network Operation with a Ping Test

If a network connection is not possible, refer to "3.8 Checking the Network Connection" (page 9) for ping results and how to deal with them.

 

Connection

Server

 

 

Result

name

 

Action

status

 

 

setting

 

 

 

 

 

 

 

 

 

 

"Ping statistics" shows "Lost=0

OK

IP address /

None

(0% loss)"

 

server name

 

 

 

 

 

 

"Ping statistics" shows "Lost=4

NG

IP address /

Check that the ping target IP address or server name is

(100% loss)"

 

server name

correct.

 

 

 

 

 

 

IP Address

If the ping target IP address is correct, refer to "Failure

 

 

 

to Connect to a Remote Computer using its IP Address"

 

 

 

(page 17) for further solutions.

 

 

 

 

 

 

Server name

On the "Network Status" screen, change [Link speed /

 

 

 

Duplex mode] from "Auto-Negotiation" to a fixed mode.

 

 

 

This can be changed as follows:

 

 

 

1.

Select the [Network Settings] tab on the top menu.

 

 

 

2.

Press the [Down] button on the left side menu.

 

 

 

3.

Select the [Network Status] tab on the left side

 

 

 

 

menu.

 

 

 

4.

On the "Network Status" screen, select [Link

 

 

 

 

Speed/Duplex Mode].

 

 

 

5.

Press the [OK] button.

 

 

 

 

"Ping statistics" shows "Lost=N

NG

IP address /

There may be a problem with the quality of the LAN

(1 to 99% loss)"

 

server name

cable. Replace the LAN cable and try again.

 

 

 

 

 

 

IP address /

On the "Network Status" screen, change [Link speed /

 

 

server name

Duplex mode] from "Auto-Negotiation" to a fixed mode.

 

 

 

This can be changed as follows:

 

 

 

1.

Select the [Network Settings] tab on the top menu.

 

 

 

2.

Press the [Down] button on the left side menu.

 

 

 

3.

Select the [Network Status] tab on the left side

 

 

 

 

menu.

 

 

 

4.

On the "Network Status" screen, select [Link

 

 

 

 

Speed/Duplex Mode].

 

 

 

5.

Press the [OK] button.

 

 

 

 

"Hardware error"

NG

IP address /

The LAN cable may have become disconnected during

 

 

server name

the Ping test. Check the status of the LAN cable and try

 

 

 

again.

 

 

 

 

"Ping request could not find

NG

Server name

Check that the ping target server name is correct.

host xxx.xxx.xxx. Please check

 

 

 

 

 

 

Check that the DNS server or WINS server settings are

the name and try again."

 

 

 

 

correct.

 

 

 

 

 

 

 

 

 

 

If the ping target server name is correct, refer to "Failure

 

 

 

to Connect to a Remote Computer using its Server

 

 

 

Name" (page 18) for further solutions.

 

 

 

 

 

OK: Connection is operating normally. NG: Connection is faulty.

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