No. | Problem | Action |
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2 | The DNS server or WINS server is not | For the URL in the web browser, use the following IP address to |
| functioning normally, or the scanner name has | check the connection. |
| not been registered in the DHCP or WINS | Example: http://192.168.1.200/ |
| server. | If it is possible to connect the scanner from the web with a specified |
|
| IP address, specify the scanner's IP address in the DNS or WINS |
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| server. Also, check the DNS or WINS server settings on the web |
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| browser terminal. |
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3 | A misconfigured firewall between the web | If there is a firewall between the computer running the web browser |
| browser and the scanner is denying access. | and the scanner, check that it settings are not preventing access. |
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4 | In Microsoft® Internet Explorer, in the | If the URL includes a scanner name, the scanner will be connected |
| "Tools" menu, "Internet Options", [Security] | using an Intranet Zone. If the URL includes an IP address, the |
| tab, the security level for the corresponding | scanner will be connected using the Internet Zone. |
| zone is set as "high", or in [Custom Level], | In Microsoft® Internet Explorer, in the "Tools" menu, "Internet |
| "Scripting", "Active Scripting" is set to | Options", try the following settings for the corresponding zone. |
| "Prompt" or "Disable". | • To enable "Active Scripting", set in one of the following ways: |
|
| • In the [Security] tab, set the required "Security level for this |
|
| zone" to "Medium". |
|
| • In the [Security] tab, click the [Custom Level] button. Then, |
|
| set the "Scripting", "Active Scripting" to "Enable". |
|
| • If connecting via the Internet zone, on the [Privacy] tab, set the |
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| level to below "Medium High". |
|
| After the above settings have been performed, in "Temporary |
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| Internet Files", press the [Delete Cookies] button to delete all |
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| temporary internet files. |
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If, when connecting to the scanner via a web browser the "Scripts are usually safe. Do you want to allow scripts to run?" message appears, or if, when connecting to the scanner via a web browser, the "Login" screen appears but the buttons can not be selected, try the following steps:
No. | Problem | Action |
|
|
|
1 | In Microsoft® Internet Explorer, in the "Tools" | If the URL includes a scanner name, the scanner will be |
| menu, "Internet Options", [Security] tab, the | connected using an Intranet Zone. If the URL includes an IP |
| security level for the corresponding zone is set as | address, the scanner will be connected using the Internet Zone. |
| "high", or in [Custom Level], "Scripting", "Active | In Microsoft® Internet Explorer, in the "Tools" menu, "Internet |
| Scripting" is set to "Prompt" or "Disable". | Options", try the following settings for the corresponding zone. |
|
| • To enable "Active Scripting", set in one of the following |
|
| ways: |
|
| • In the [Security] tab, set the required "Security level for |
|
| this zone" to "Medium". |
|
| • In the [Security] tab, click the [Custom Level] button. |
|
| Then, set the "Scripting", "Active Scripting" to "Enable". |
|
| • If connecting via the Internet zone, on the [Privacy] tab, set |
|
| the level to below "Medium High". |
|
| • After the above settings have been performed, in |
|
| "Temporary Internet Files", press the [Delete Cookies] |
|
| button to delete all temporary internet files. |
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Network Scanner |
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