No.

Problem

 

Action

 

 

 

6

The network link speed/duplex mode for the

For this scanner, the default [Link Speed/Duplex Mode] setting is

 

scanner and remote computer are invalid, or

"Auto-Negotiation".

 

Auto-Negotiation is not supported by the

On the "Network Status" screen, match the scanner and remote

 

remote computer.

computer's network link speed/duplex mode settings.

 

 

If the problem persists in spite of having set both the scanner and

 

 

remote computer's network link speed/duplex settings to "Auto-

 

 

Negotiation", change "Auto-Negotiation" to a fixed mode and check

 

 

again.

 

 

On the "Network Status" screen, change [Link speed / Duplex mode]

 

 

from "Auto-Negotiation" to a fixed mode.

 

 

This can be changed as follows:

 

 

1.

Select the [Network Settings] tab on the top menu.

 

 

2.

Press the [Down] button on the left side menu.

 

 

3.

Select the [Network Status] tab on the left side menu.

 

 

4.

On the "Network Status" screen, select [Link Speed/Duplex

 

 

 

Mode].

 

 

5.

Press the [OK] button.

 

 

 

 

■Failure to Connect to a Remote Computer using its Server Name

If connection to a remote computer using a FQDN is not possible even after the server name has been checked using a ping test, try the following steps:

No.

Problem

Action

 

 

 

1

Same as in "Failure to Connect to a Remote

Check if a network connection is possible by trying the same solution

 

Computer using its IP Address" (page 17).

for "Failure to Connect to a Remote Computer using its IP Address"

 

 

(page 17).

 

 

 

2

The scanner's DNS server or WINS server

Check that the DNS and WINS server settings are correct.

 

settings are invalid.

 

 

 

 

3

The DNS server or WINS server is not

Ping the DNS and WINS servers to check they are functioning

 

functioning normally, or there is an error with

normally.

 

the DNS or WINS server network connection.

If the DNS or WINS server is not functioning, request the network

 

 

administrator to check its status.

 

 

 

■Failure to Connect to the Scanner using a Web Browser

If the login screen does not appear after the scanner's URL is specified in the web browser, try the following steps:

No.

Problem

Action

 

 

 

1

Same as in "Failure to Connect to a Remote

Check if a network connection is possible by trying the same solution

 

Computer using its IP Address" (page 17).

for "Failure to Connect to a Remote Computer using its IP Address"

 

 

(page 17).

 

 

 

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